Vulkan Vegas Casino - プレイヤーのアカウントがブロックされました。

Worst casino ever i had met. Win 900 eur when i want to cashout only when they asking for documents, first at all i send it long time ago. Finaly i dont get my won money, they blocked my account. Didnt answer for 3 days and want to reset my win balance.

i dont recommend this useless casino.

so last question, why they let to you deposit money and dont ask for kyc, but when you want cashout - they asking and looking for reason not to pay back

Hello Kazimiez,

Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with Vulkan Vegas Casino. Please allow me to ask you a few more question before we would move forward.

Could you please advise since when exactly is the verification process ongoing? Which documents have been already approved and which ones not? When was the last time you spoke to the casino and what was it about?

Please note that the verification process may take up to 14 days after sending in all the requested documents and the casino may block access to your casino account until it is finished.

Looking forward to your answer.

Regards,

Nick

My account blocked. I cant answer to your question 🙂

Maybe you must talk with them? If you recommended vulkan. You must guarantee Your recommendation 🙂

So, Kazimiez

The support did not explain to you the reason for account block?

Were you requested to provide a proof of gameplay from Finland?

Did you provide ones?

Thank you!

Hello Kazimiez,

Can you please advise if you did forward the requested information to the casino?

I send proof from hotel.

06.16 i have flight to my country.

?

Dear Kazimiez

According to the document provided, you were in Finland June 12-15.

Your gameplay shows you were there on 31.05.2023. Can you please clarify?

Thank you in advance!

Kind regards

Hello Kazimiez,

Can you please answer the casino and explain how is it possible that you had Finnish IP at that time?

Dear Kazimiez,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

This casino is shit of piece bye

Hello Kazimiez,

As you refused to cooperate, your complaint will be now rejected.

I would also like to warn you to not use harsh language on our website as it may lead to permanent ban of your account.

Regards,

Nick