Vulkan Vegas Casino - プレイヤーのゲームで予期せぬベットの増加。

Yesterday, I played with a one Euro stake and all of a sudden, I had set 42 Euros, which should not have been possible to set in the bets.

Ich habe gestern auf ein Euro Einsatz gespielt und auf einmal hatte ich 42 Euro gesetzt was schon mal hat nicht einzustellen geht in den wetten

Dear piapurschke26,

Thank you very much for submitting your complaint. I’m afraid, I will need more information regarding your problem. Could you please elaborate? How exactly can we help?

I will be waiting for your reply patiently.

Best regards,

Kristina

I deposited money and played a game with a stake of 1 euro. A short time later I notice that I have 42 euros less all at once and look in the player history list that a stake of one euro has become 42 and you can play up to 45 euros or even higher bets but not the value of 42 euros. In the history lists there is also an e wrong time, I'll send the screenshots

Ich habe Geld eingezahlt und ein Spiel mit 1 Euro Einsatz gespielt .kurze Zeit später merk ich das ich 42 Euro weniger auf einmal drauf hab und schau in der Spielervwrlauf Liste das aus ein Euro Einsatz auf eial 42 geworden sind und man kann zwar bis 45 Euro oder sogar höher Einsätze setzen aber nicht den Wert von 42 Euro . In den Verlauf listen steht auch ein e falsche Uhrzeit ich sende mal die Screenshots

Dear piapurschke26

Please kindly check your account. The issue should be resolved.

Kind regards

Hello everyone,

Thank you very much for your replies.

piapurschke26, could you please confirm that the issue has been resolved?

Dear piapurschke26,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.