Vulkan Vegas Casino - プレイヤーのデポジットは、アカウントに入金されたことはありません。

I made a bank transfer deposit. During the deposit it said that an error had occurred and that I should contact support. Reaching support is impossible. The money left my account, but no money arrived at Vulkan Vegas Casino.

Ich habe eine Bank Transfer Einzahlung gemacht. Während der Einzahlung stand dort, dass ein Fehler aufgetreten ist und ich den Support kontaktieren soll. Den Support zu erreichen ist unmöglich. Das Geld ist von meinem Konto weg, aber im Vulkan Vegas Casino ist kein Geld angekommen.

Dear Daniel11283,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. If your deposit has never been credited to your casino account, the only thing I would recommend is contacting your payment provider. They need to investigate, but bear in mind, that it’s a complicated process that takes one month approximately. In these cases, the casino usually has its hands tied.

I’m sorry that we couldn’t be of much help at this time. I will leave this complaint open for a month and kindly ask you to keep us updated. Thank you very much for your understanding.

Best regards,

Kristina

Dear

Sorry you faced troubles.

I can see the 25 euros in your gaming account, that was credited 06.04.2022 10:57:42 (UTC)

Is this the money that was missing, or you are referring to a different transaction?

Thank you in advance!

Kind regards,

Alexander

Thanks Vulkan Vegas, the money arrived this morning.

Kind regards

Danke Vulkan Vegas, dass Geld ist heute morgen angekommen.

Mit freundlichen Grüßen

Awesome news, Daniel11283. As the complaint has been successfully resolved, we will now close it as ‘resolved’ in our system. Thanks for your cooperation and don’t hesitate to contact us if you run into any issues with this or any other casino in the future. We are here to help.