Vulkan Vegas Casino - プレイヤーの入金がカジノに認識されませんでした。

I deposited 20 € via Visa on March 1, 2024. The casino claims it did not receive the money, but it has been deducted from my account.

Ich habe am 1. März 2024 mit visa 20 € eingezahlt. Das Casino sagt es hätte das Geld nicht bekommen. Ist aber abgebucht worden.

Dear Hoberznik,

Thank you very much for submitting this complaint. I'm sorry to hear about your problem. Please allow me to ask you a few questions to make sure I understand your situation completely.

Is this your first deposit into the casino?

Have you tried contacting your payment provider regarding the lost deposit?

Kindly forward any relevant communication between you, your payment provider, and the casino customer support to veronika.l@casino.guru.

I hope we will be able to help you resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards

Veronika

Dear Hoberznik

Sorry you faced the troubles.

We can see that our experts are already working on your case. Even though it's a little complicated, since the latest documents you've provided do not exactly indicate the disputed transaction ID.

Nonetheless, we are already in contact with the PSP.

Regards

Dear Hoberznik,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.