Vulkan Vegas Casino - プレイヤーの出金と入金が遅れています。

Hi

I've been waiting since 28.11.2023... 17:28 German time for my money from vulkanvegas.com. Terrible deposits... Long waiting times for withdrawals!!!

Hi

Ich warte seit dem 28.11.2023 ... 17:28 Uhr deutsche Zeit auf mein Geld von vulkanvegas.com. Einzahlungen miese ... Auszahlungen lange Wartezeiten!!!

Dear gianlucavaccaro9,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.

That’s why we advise players to be patient, cooperate fully with the casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, please, let us know and we will intervene and try to help you.

Thank you in advance for your patience and understanding.

Best regards,

Tomas

I have been waiting for my deposits since November 28th, 2023.

5:28 p.m. German time

Every day it's time to be patient 😡

Ich warte auf meine Einzahlungen seit dem 28.11.2023.

17:28 Uhr deutsche Zeit

Jeden tag heißt es Geduld 😡

Dear gianlucavaccaro9

According to our records, your issue was resolved today (Dec 07).

Can you please confirm?

Kind regards

NO, a deposit worth 280 euros is still missing. I've been waiting a week. You have credited the 210 euros. The rest is missing!!!

NEIN es fehlt eine Einzahlung noch im Wert von 280 euro. Ich warte eine Woche schon. Ihr habt die 210 euro gut geschrieben. Der Rest fehlt!!!

Dear gianlucavaccaro9

Sorry for misunderstanding

Can you please specify the disputed transaction ID?

Thank you for cooperation!

Warm regards

Hello, sir

resolved. Also credited some bonus, sorry for the inconvenience.

Kind regards

Thanks to both parties for the reply.

Dear gianlucavaccaro9,

Were the remaining funds paid out to you? May we consider the issue resolved?

Yes, problem has been solved

Ja problem wurde gelöst

Dear gianlucavaccaro9,

I'm glad to hear that your issue has been resolved successfully. I will now mark the complaint as 'resolved' in our system. 

Thank you and Vulkan Vegas Casino for your cooperation.

Please do not hesitate to contact our Complaint Resolution Center if you run into issues with any online casino in the future. We are here to help.

Best regards,

Tomas

Casino.Guru