Vulkan Vegas Casino - プレイヤーの撤退が遅れています。

I have made many requests for the withdrawal of my money, I deposit 600 soles, of which I only earn 115 soles, realizing the small amount, I want to withdraw the money, I made several requests and the casino always rejects my withdrawal.

1. I already bet everything you deposit.
2. I already have KYC verification
3. I already contacted the casino support, to which they have given me different answers, first that I must have the verification and wait, then it was due to system problems and lastly they told me that the option was not available in my country.

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He hecho muchas solicitudes para el retiro de mi dinero, yo deposite 600 soles, de los cuales solo gane 115 soles, al darme cuenta del poco monto, deseo retirar el dinero, hice varias solicitudes y el casino siempre me rechaza el retiro.

1. Ya aposte todo lo que deposite.
2. Ya tengo la verificación KYC
3. Ya me comunique con el soporte del casino, al cual me han dado diferentes respuestas, primero que debo tener la verificaciín y esperar, luego que fue por problemas del sistema y ya ultimo me dijeron que la opción no estaba disponible en mi país.



Dear FlorHuaman,

Thank you very much for submitting your complaint. I’m very sorry to hear about your problem.  Do I understand correctly that you have made successful withdrawals before? Would you be so kind and forward any relevant communication between you and the casino to kristina.s@casino.guru?

Thank you in advance for your reply. I hope, we will be able to help you to resolve this case as soon as possible.

Best regards,

Kristina

Hello FlorHuaman

Please kindly upload the screenshot of your Skrill account to complete KYC and proceed with the withdrawal.

Kind regards

Dear FlorHuaman,

We are extending the timer by 7 days. Please, be aware that in case you fail to provide the required information in the given time frame, we will reject your complaint.

Answering the first, no, this would be the first time.

Regarding the verification of the KYC I already had it validated, but okay, I already uploaded the last thing they ask me.

Respondiendo a lo primero, no, esta seria la primera vez.

Con respecto a la verificación del KYC ya lo tenia validado, pero esta bien, ya subí lo ultimo que me piden.

Dear FlorHuaman

There is no active withdrawal request. Any chance you could make one please?

Thank you in advance!

Kind regards

Dear FlorHuaman,

We are extending the timer by 7 days. Please, be aware that in case you fail to reply in the given time frame, we will reject your complaint.

Unfortunately, we’re forced to reject this case because the player has stopped responding to our messages and questions. Therefore, we’re not able to proceed with further investigation or suggest possible solutions.

The player can reopen this complaint anytime.