Vulkan Vegas Casino - プレイヤーの撤退が遅れています。

Good night I would like to know why I cannot withdraw the money I won is a fraud or that I already tried too many times, please tell me what I can do since I also deposit money to be able to play, you cannot do this to people

Buenas noches quisiera saber porque no puedo retirar el dinero ganado es un fraude oque ya intente demasiada veces porfavor contestenme que puedo hacer ya que tambien deposite plata para poder jugar no pueden hacer esto ala gente

Dear Daniel,

Thank you very much for submitting your complaint. I’m very sorry to hear about your problem. Have you made any successful withdrawals before? Would you be so kind and confirm you passed the KYC verification?

If there is any relevant communication between you and the casino, please forward it to kristina.s@casino.guru, or alternatively, post it here.

Thank you in advance for your reply. I hope, we will be able to help you to resolve this case as soon as possible.

Best regards,

Kristina

Dear Daniel

Can you kindly provide me with an e-mail that you are registered at VulkanVegas, so that I can help you ASAP.

Thank you in advance!

Kind regards,

Alexander

Dear Daniel,

We are extending the timer by 7 days. Please, be aware that in case you fail to provide the required information in the given time frame, we will reject your complaint.

Unfortunately, we’re forced to reject this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with further investigation or suggest possible solutions.

The player can reopen this complaint anytime.