Vulkan Vegas Casino - プレイヤーの撤退が遅れています。

Hello,

I won 2000 euros at this casino, but I have not paid out until now.

can you please help me.

Greetings Thomas

Hallo,

ich habe 2000 Euro bei diesem Casino gewonnen, doch ausgezahlt, habe ich bis jetzt nicht bekommen.

können sie mir da bitte helfen.

Grüße Thomas

Dear Thomas,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem delayed withdrawal. Could you please specify how many days ago was your withdrawal requested? Have you withdrawn any winnings successfully in the past from this casino? Could you please advise if your account has been fully verified in the past?

It’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. That’s why we advise players to be patient and wait at least 14 days after requesting their withdrawals before they submit a complaint. Assuming that you have completed KYC verification successfully and had your withdrawal approved, I truly believe it’s only a matter of time before you’ll receive it.

Looking forward to hearing from you. Thank you in advance.

Best regards,

Petronela

Dear Thomas,

We are extending the timer by 7 days. Please, be aware that in case you fail to provide the required information in the given time frame, we will reject your complaint.

Unfortunately, we’re rejecting this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with a further investigation or suggest possible solutions.

The player can reopen this complaint anytime.