Vulkan Vegas Casino - プレイヤーの撤退が遅れています。

Good day

Thank you very much for the disturbance, but I have to get in touch because I have lost confidence in the casino since I read all the reviews….

So I once paid out an amount of € 850 at the casino everything was perfect the money was in the account in just a few hours ...

Now it's been a few days I haven't received any money, according to the support everything has been processed and I have to wait for some payment provider to transfer the money ..? According to Vulkan Vegas, they say everything has been processed

I ask for your help. I am already overdue in rent. I need the money urgently. I have played a lot and paid in

Thanks very much

Guten Tag

Entschuldigen Sie bitte vielmals für die Störung aber ich muss mich melden da Ich das Vertrauen an das Casino verloren habe seit Ich die ganzen Bewertungen gelesen habe….

Also Ich habe mal einen Betrag 850€ ausbezahlt bei dem Casino war alles perfekt das Geld war schon in paar Stunden am Konto…

Jetzt ist es schon paar Tage habe kein Geld erhalten, laut den support ist alles bearbeitet und Ich muss auf irgedeinen Zahlungsanbieter warten damit er das Geld überweist..? Sie sagen laut vulkan vegas ist alles bearbeitet

Ich bitte Sie um hilfe Ich bin schon Miete überfällig brauche das Geld dringend habe sehr viel gespielt und einbezahlt

vielen Dank

Dear Haris,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. It’s quite usual for withdrawal, to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. That’s why we advise players to be patient and wait at least 14 days after requesting their withdrawals before they submit a complaint.

Would you be so kind and clarify when exactly you requested this withdrawal?

Looking forward to hearing from you

Best regards,

Kristina

Dear Haris,

Can you kindly specify the transaction ID disputed and the exact disputed amount of money?

Thank you in advance!

Kind regards

Hello

I now apologize again and can only say the opposite

so the payout is through for the second time without any problems ...

People just scare you with your comments or statements

everything went well

I thank myself

Hallo

Ich entschuldige mich jetzt noch einmal und kann nur den Gegenteil behaupten

also die Auszahlung ist durch zum zweiten mal ohne Probleme…

Die Leute machen einem nur Angst mit Ihren kommentaren bzw. Aussagen

hat alles gut geklappt

Ich bedanke mich

Haris, I apologize, but I am not sure I understand correctly. Have you already received the withdrawal this complaint was initially about? If not, would you be so kind and cooperate with the casino representative?

Dear Haris,

We are extending the timer by 7 days. Please, be aware that in case you fail to reply in the given time frame, we will reject your complaint.

Unfortunately, we’re forced to reject this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with further investigation or suggest possible solutions.

The player can reopen this complaint anytime.