Vulkan Vegas Casino - プレイヤーの撤退が遅れています。

I've been requesting a withdrawal for days and every time my withdrawal is declined. My account is already verified.

The reason I am told in the chat is that there are problems with the payout from Vulkan Vegas. I've never seen anything like this in a casino. Can you help me?

Ich beantrage seit Tagen eine Auszahlung und jedes Mal wird meine Auszahlung abgelehnt. Mein Konto ist bereits verifiziert.

Als Grund wird mir im Chat mitgeteilt, dass es Probleme bei der Auszahlung seitens Vulkan Vegas gibt. Sowas habe ich noch nie in einem Casino erlebt. Können Sie mir weiterhelfen?

Dear Jörg,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem delayed withdrawal. Could you please specify how many days ago was your withdrawal requested? Do I understand correctly that your payment is still pending inside the account without being processed? Is it an internal casino system issue, or it’s related to your account only?

It’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. That’s why we advise players to be patient and wait at least 14 days after requesting their withdrawals before they submit a complaint. Assuming that you have completed KYC verification successfully and had your withdrawal approved, I truly believe it’s only a matter of time before you’ll receive it.

Looking forward to hearing from you. Thank you in advance.

Best regards,

Petronela

As the complaint has been successfully resolved, we will now close it as ‘resolved’ in our system. Thank you very much, Jörg, for your confirmation and please don’t hesitate to contact us if you run into any issues with this or any other casino in the future. We are here to help.

Best regards,

Petronela

Casino.Guru