Vulkan Vegas Casino - プレイヤーの撤退が遅れています。

Hello my friends, I have been playing at this casino for a long time and never had any problems. Usually, when I win an amount less than 2000 Euros, it arrives within two or three days. Now I have funds worth 4500 Euros, but each time I'm told that I have been blocked by the concerned parties, and I don't know the reason. I've been waiting more than 15 days for the 4500 Euros to be credited to my account. Please help me.

Hallo meine Freunde, ich spiele schon lange in diesem Casino und hatte noch nie Probleme, aber wenn ich einen Betrag von weniger als 2000 Euro gewinne, kommt er innerhalb von zwei oder drei Tagen bei mir an. Jetzt habe ich Geld im Wert von 4500 Euro, aber jedes Mal wird mir gesagt, dass Sie von den betreffenden Parteien gesperrt wurden, und ich kenne den Grund nicht. Ich muss mehr als 15 Tage warten, bis die 4500 Euro auf meinem Konto eingehen. Bitte helfen Sie mir.

Dear aminjak45,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely.

The screenshot shows you made the withdrawal request on January 4th, why did you mention 15 days?

Could you please confirm that you have passed the KYC verification?

Did you accumulate your winnings with or without an active bonus?

Could you please share your communication with the casino regarding the withdrawal? Send emails or chat transcripts to my email at dominika.l@casino.guru, or post screenshots here.

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Dominika

Dear aminjak45

Congratulations on your win!

We can see that the withdrawal request amounting 4500 EUR was cancelled on your own.

The new request will be approved by the casino according to T&Cs.

Warm regards

Dear aminjak45,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

thank you very much for your help, I have already taken my payment

danke sehr for hellfen die habe schon meine auszhalung schon abgenommen

Dear aminjak45,

We're glad to hear that your issue has been resolved. We'll go ahead and mark the complaint as 'resolved' in our system. We appreciate your cooperation and confirmation. If you ever encounter any issues with this or any other casino in the future, please feel free to reach out to our Complaint Resolution Center. We're here to help.

As you know, we do not charge for our services, nor do we accept any gratuities. However, we would greatly appreciate it if you could take a moment to share your experience with our services on Trustpilot https://www.trustpilot.com/evaluate/casino.guru. An honest review, along with any suggestions for improvement, would be invaluable. Your feedback could help others who may be considering contacting us for assistance with online casino-related issues.

Thank you in advance for your time.

Best regards,

Dominika

Casino.Guru