Vulkan Vegas Casino - プレイヤーの撤退が遅れています。

Good day,

maybe someone can help me in my case.

I have been trying to withdraw € 400 from Casino Vulkan Vegas for 6 days, unfortunately without success.

My account says that my withdrawal is being processed.

After consulting the support, however, I was told that the money had already been transferred to me and that it would only take a maximum of one day until I received it. Unfortunately, this is not true.

When I write to support, I only get the answer that I should wait. Perhaps someone already had similar experiences? and how did you proceed?

Thanks in advance.

Kind regards

Guten Tag,

vielleicht kann mir jemand in meinem Fall helfen.

Ich versuche seit 6 Tagen 400€ aus dem Casino Vulkan Vegas auszuzahlen, leider ohne Erfolg.

In meinem Konto steht, dass meine Auszahlung verarbeitet wird.

Nach Rücksprache mit dem Support wurde mit allerdings gesagt dass das Geld bereits an mich überwiesen wurde und es maximal nur einen Tag dauern wird bis ich es erhalte. Das stimmt leider nicht.

Wenn ich den Support anschreibe, bekomme ich nur die Antwort das ich warten soll. Hatte vielleicht jemand schon ähnliche Erfahrungen? und wie seit Ihr vorgegangen?

Vielen Dank im Voraus.

MFG

Dear famous981,

Thank you very much for submitting your complaint. I’m sorry to hear about your delayed withdrawal. Do I understand correctly that it has been processed and sent to you, but never reached you? Could you please advise if you have received any payments in the past and which payment method you have opted for?

It’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account, especially if it’s your first withdrawal. That’s why we advise players to be patient and wait at least 14 days after requesting their withdrawals before they submit a complaint. Assuming that you have completed KYC verification successfully and had your withdrawal approved, I truly believe it’s only a matter of time before you’ll receive it.

Looking forward to hearing from you. Thank you in advance.

Best regards,

Petronela

Dear famous981

Can you share a screenshot with me, who said that the money will arrive in 1 day? I'd like to investigate who amongst the operators gave a wrong estimation.

Back to the matter,

The request was created 04.03.2021 15:35:26 (UTC)

The request got confirmed by the billing operator 04.03.2021 16:02:28 (30 mins after creation)

It took the bank transfer around 5 days (including weekends) to deliver the money to your bank account, which happened at exactly 10.03.2021 14:37:30 (UTC)

Please kindly confirm that the money was received successfully.

Thanks in advance!

Regards

Thank you very much, Vulkan Vegas Casino, for your assistance and update.

Dear famous981,

Could you please confirm that you've received the payment? Looking forward to hearing from you.

Dear famous981,

Have you received your winnings? We are extending the timer by 7 days. Please, be aware that in case you fail to update the status of your complaint in the given time frame, we will reject it. Looking forward to hearing from you.

Even if we assumed that the issue has been resolved, without a confirmation from the player, we were forced to reject this complaint.

The player can reopen this complaint anytime.