Vulkan Vegas Casino - プレイヤーの撤退はキャンセルされました。

I requested a withdrawal of 460.00 on 06/06/2022.

I verified the account.

The Casino simply canceled my withdrawal claiming that the bank account was wrong, there was nothing wrong I put the right data for the withdrawal.

Now I requested another withdrawal and will have to wait longer.

In other words, since 06/06/2022 I'm trying to get my money out of there and now I'll have to wait longer.

That's if they don't invent something else to hold the money there.

ID: 32180968

Solicitei um saque de 460,00 no dia 06/06/2022.

Verifiquei a conta.

Simplesmente o Casino cancelou meu saque alegando que a conta bancária estava errada, não estava nada errado coloquei os dados certos para o levantamento.

Agora solicitei outro saque e vou ter que aguardar mais.

Ou seja desdo dia 06/06/2022 estou tentando tirar meu dinheiro de lá e agora vou ter que aguardar mais.

Isso se não inventarem algo mais pra segurarem o dinheiro lá.

Id: 32180968

Hello matshudaa,

Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with Vulkan Vegas Casino. Please allow me to ask you a few more question before we would move forward.

Could you please advise since when is your account verified? Did the casino show you any proof of specified the incorrect detail in the withdrawal?

Please also note that if it's your first ever request, it might take up to 14 days to process it.

Looking forward to your answer.

Regards,

Nick

We haven't hear from you in a while. Please note that the complaint will be rejected if we won't get any respond within the next 7 days.

Hello matshudaa

Sorry you've faced issues. Can you please specify the disputed transaction id?

Thank you in advance!

Kind regards

Dear matshudaa,

We are extending the timer by 7 days. Please, be aware that in case you fail to comment on your complaint in the given time frame, we will reject your complaint.

The complaint will be now rejected for the above mentioned reason.