Vulkan Vegas Casino - プレイヤーの撤退は遅れています。

Good afternoon,

I asked for a withdrawal on April 11th and until today I am waiting. I have sent several emails to support but have not received any response. I have also spoken several times with the online chat, but they always say that they will follow up as soon as possible and so far nothing.

Thanks.

Boa tarde,

Pedi um levantamento dia 11 de abril e até ao dia de hoje estou a aguardar. Já enviei vários e-mails para o suporte mas não recebi qualquer resposta. Também já falei por diversas vezes com o chat online, mas dizem sempre que vão dar seguimento com a maior brevidade e até agora nada.

Obrigada.

Dear Ariana,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Have you made any successful withdrawals before? Could you please clarify if you have passed the verification?

If there is any other relevant communication between you and the casino, please forward it to kristina.s@casino.guru, or alternatively, post it here.

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Kristina

Good Morning,

Yes, I've already removed it twice before.

Thanks.

Bom dia,

Sim, anteriormente já retirei duas vezes.

Obrigada.

Dear Ariana,

Would you please make another request, since the disputed one got cancelled.

Thank you for cooperation!

Kind regards

Good night,

I re-ordered.

Let's wait, I hope it's fast now.

Thanks.

Boa noite,

Voltei a fazer o pedido.

Vamos aguardar, espero que agora seja rápido.

Obrigada.

Hello everyone,

Thank you VulkanVegas for your quick reply.

Ariana, I will keep this complaint opened until your confirmation regarding successful withdrawal. Please let me know as soon as you receive the payment. Thank you in advance.

Good Morning,

Although on the vulkan vegas website it is already as "success", I still haven't received the amount in my account. I continue to wait.

Bom dia,

Apesar de no site do vulkan vegas já estar como "sucesso", ainda não recebi o valor na minha conta. Continuo a aguardar.

Good afternoon,

Thank you for the help provided.

The amount has already been deposited into my account.

Boa tarde,

Agradeço pela ajuda prestada.

O valor já foi depositado na minha conta.

Awesome news, Ariana. As the complaint has been successfully resolved, we will now close it as ‘resolved’ in our system. Thanks for your cooperation and don’t hesitate to contact us if you run into any issues with this or any other casino in the future. We are here to help.