Vulkan Vegas Casino - プレイヤーの撤退は遅れています。

my player ID : 21294732

Hello, I made a withdrawal on July 11th and, according to support, Vulkan Vegas processed it the very next day. Since July 11th, I have been put off by saying that the money would still be in the payment system and that I will certainly get my money. It's been like this for a few days now. I'm just disappointed. Of course, there are never any problems with deposits, but if you win once and want to pay out a small amount, problems arise immediately and you wait for weeks. Please help ! Sincerely, Michele Renga

meine Spieler ID : 21294732

Hallo am 11.07 habe ich eine Auszahlung getätigt und diese wurde von Vulkan Vegas laut Support direkt am nächsten Tag bearbeitet. Jetzt werde ich seit dem 11.07 damit vertröstet, dass das Geld noch im Zahlungssystem stecken würde und ich mein Geld sicherlich bekommen werde. Das geht nun schon etliche Tage so. Ich bin einfach nur enttäuscht. Bei Einzahlungen natürlich nie Probleme, gewinnt man allerdings ein Mal und möchte einen kleinen Betrag auszahlen, gibt es gleich Probleme und man wartet wochenlang darauf. Bitte um Hilfe ! Mit freundlichen Grüßen Migel Renga

Dear Migel_Renga,

Thank you very much for submitting your complaint. I’m sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. That’s why we advise players to be patient and wait at least 14 days after requesting their withdrawals before they submit a complaint.

Assuming that you have completed KYC verification successfully and had your withdrawal approved by the casino, still, if you don’t receive your winnings by then, please, let us know and we will try to help you.

Thank you in advance for your patience and understanding.

Best regards,

Petronela

Very dear team ,

my money is still not in my bank account. I am of course fully KYC verified! It's been a year or two. I'm just desperate. In the terms and conditions of Vulkan Vegas is written. A withdrawal of up to €500 takes 1-2 working days. I have withdrawn 300€ and am now waiting almost 2 weeks. You wait every day and nothing happens. Please help me

Sehr geehrtes Team ,

mein Geld ist immernoch nicht auf meinem Bankkonto. Ich bin natürlich komplett KYC verifiziert! Schon seit ein zwei Jahren. Ich bin einfach am verzweifeln. In den AGB‘s von Vulkan Vegas steht geschrieben. Eine Auszahlung bis zu 500€ dauert 1-2 Werktage. Ich habe 300€ ausgezahlt und warte nun schon bald 2 Wochen. Man wartet täglich und es tut sich einfach nichts. Bitte helfen sie mir

Hello Migel_Renga

Sorry you've faced issues

We've contacted the PSP, awaiting their clarifications.

In case the transaction gets rejected - please kindly make a new request, and it should go smoothly.

Kind regards

Hello Migel_Renga

Can you please confirm all the money was received?

Thank you in advance!

Kind regards

Dear Migel_Renga,

Could you please confirm if the money has been successfully received? Thank you very much in advance.

Dear Migel_Renga,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond to your complaint in the given time frame, or don’t require any further assistance, we will reject it.

Even if we assumed that the issue has been resolved, without a confirmation from the player, we were forced to reject this complaint.

The player can reopen this complaint anytime.