Vulkan Vegas Casino - プレイヤーの賞金は没収されます。

I played.a game in which I hit a bonus. When the bonus ended, I was thrown out of the game with my balance reduced by the stake. The casino claims that there was no bonus. And I attached a screenshot on which you can see the time matching the game history. But the bonus was not recorded there.

grałem.w grę w której trafiłem bonus. Gdy bonus się skończył wyrzuciło mnie z gry z pomniejszonym saldem o stawkę. W kasynie twierdzą że żadnego bonusu.nie.bylo. a złączyłem im screenshota na którym.widac godzinę pokrywająca się z historia gry. Ale tam już bonusu nie odnotowano.

Dear Zduno777,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Could you please forward any supporting evidence, such as screenshots or videos, possibly your game history with the exact time of the incident along with any relevant communication to veronika.f@casino.guru?

Please understand that without any supporting evidence, we can’t proceed further with this case as it would be close to impossible to confront the casino.

Looking forward to hearing from you. Thank you in advance for your understanding.

Best regards,

Veronika

Here is an hour and a rate of 1.6 I think and a photo where 3 amounts give a bonus. And they insist that it wasn't there

Tu jest godzina i stawka chyba 1.6 i zdjecie gdzie 3 kwoty dają bonus. A oni upierają się że tego.nie bylo

not this, I uploaded the photo

nie to.zdjecie wgrałem

Greetings all

The player provided a totally different round ID to support, and there was no win.

Now, that the player provided a valid round ID - we've compensated the win.

Kind regards

Dear Vulkan Vegas Casino representative,

Thank you very much for getting in touch with us and explaining the player's situation.

Dear Zduno777,

Could you kindly confirm whether you received the winnings from the incorrectly evaluated bet and if your issue has now been resolved?

yes

Dear Zduno777,

We're glad to hear that your issue has been resolved. We'll go ahead and mark the complaint as 'resolved' in our system. We appreciate your cooperation and confirmation. If you ever encounter any issues with this or any other casino in the future, please feel free to reach out to our Complaint Resolution Center. We're here to help.

As you know, we do not charge for our services, nor do we accept any gratuities. However, we would greatly appreciate it if you could take a moment to share your experience with our services on Trustpilot https://www.trustpilot.com/evaluate/casino.guru. An honest review, along with any suggestions for improvement, would be invaluable. Your feedback could help others who may be considering contacting us for assistance with online casino-related issues.

Thank you in advance for your time.

Best regards,

Veronika Fritz

Casino.Guru