Vulkan Vegas Casino - プレイヤーの賞金は減額されました。

I had won more than 700 euros and reduced the bonus to a paltry sum of 100 euros.

avevo vinto più di 700 euro mi anno ridotto il bonus a una misera somma di 100 euro honle prove delle vincite ,da 1 mese provo a risolvere ,nulla.

Dear Daniele,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. I would like to point out, that many bonuses have a maximum cash out limit, especially those that don’t require a deposit in order to be activated (a No Deposit bonus).

Could you please specify which bonus did you play with? I would like to check the bonus T&Cs, so we can proceed with this complaint accordingly.

Looking forward to hearing from you.

Best regards,

Kristina

I don't remember, certainly not the welcome bonus, but a decent casino should at least pay the bonus after 40 times, don't rob whoever wins.

non ricordo bene ,di sicuro non il welcome bonus, ma un casino' decente dovrebbe almeno pagare il bonus dopo 40 volte ,non rapinare chi a vinto.

Daniele, I am sorry, but that is not completely true. When you activate a bonus, you agree with the T&Cs that are tied to the offer. If the bonus has a maximum cashout limit, the casino will cap your winnings after fulfilling the wagering requirements, and this isn't anything unusual.

Would you be so kind and check your bonus history (in your profile) and let us know which bonus you played with? The best would be if you posted a screenshot here. Thank you very much.

hi, I had sent some photos, today I found that and only this

Reload betting bonus

07-12 21:13:26

EUR 100

Bonus balance expired

I can no longer recover anything before you could see much more

07-12 21:13:26

EUR -100

Top up bonus balance

07-12 20:00:16

7.5 EUR

Top up bonus balance

04-12 19:22:52

EUR 17.6

Top up bonus balance

26-11 01:42:09

22 EUR

Top up bonus balance

17-11 12:15:21

20 EUR

Top up bonus balance

10-11 20:18:58

9 EUR

Top up bonus balance

05-11 18:01:36

20 EUR

Top up bonus balance

29-10 23:01:42

salve, io avevo mandato alcune foto ,oggi quello ho trovato e solo questo

Ricarica bonus scommesse

07-12 21:13:26

EUR 100

Saldo bonus scaduto

non riesco più a recuperare più niente prima si vedeva molto di più

07-12 21:13:26

EUR -100

Ricarica saldo bonus

07-12 20:00:16

7,5 EUR

Ricarica saldo bonus

04-12 19:22:52

EUR 17,6

Ricarica saldo bonus

26-11 01:42:09

22 EUR

Ricarica saldo bonus

17-11 12:15:21

20 EUR

Ricarica saldo bonus

10-11 20:18:58

9 EUR

Ricarica saldo bonus

05-11 18:01:36

20 EUR

Ricarica saldo bonus

29-10 23:01:42

Hello dear Daniele!

By only judging your message above I can guarantee this is not a VulkanVegas casino.

1) We do not offer any betting at all

2) I clearly do not see any bonus amounts that could at least come close to 600 euros.

Any proofs maybe?

Thanks in advance!

Kind regards,

Alexander

Alexander, thank you for your reply and for bringing this to our attention.

Daniele, would you be so kind, and post here the link to the casino you are experiencing issues with?

Dear Daniele,

We are extending the timer by 7 days. Please, be aware that in case you fail to provide the required information in the given time frame, we will reject your complaint.

Unfortunately, after gathering all the necessary information we are rejecting this complaint as unjustified. Sorry we were not able to help you with this one, but please, do not hesitate to contact us in the future, if you run into any issues with this or any other casino and we will try our best to help.