Vulkan Vegas Casino - プレイヤーは撤退することができません。

I would like help since it does not allow me to withdraw by any means (bank cards or digital money applications) ... specifically, they do not approve any type of withdrawal and it is not reasonable since my data, photos and documents, were easily accepted

Quisiera ayuda ya que no me permite el retiro por ningun medio ( tarjetas bancarias o aplicaciones de dinero digital ) ...especificamente no me aprueban ningun tipo de retiro y es algo no razonable ya que mis datos fotos y documentos si fueron aceptados con facilidad

Hello Luis9522,

Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with Vulkan Vegas Casino. Please allow me to ask you a few more question before we would try to contact the casino.

When did you finish the verificaion process? Could you please advise if you have played with any kind of deposit or no deposit bonus? Is there any bonus balance left on your account or an unfinished wagering? What is exactly the issue with the withdrawal? - are all payment methods unavailable or does your request get canceled?

Looking forward to your answer and I hope we will be able to resolve it as soon as possible.

Regards,

Nick

Casino.guru

Dear Luis9522

You are right, saying that the documents were accepted. But this does not mean the account was verified.

The KYC was completed a couple of hours ago, you may proceed with the withdrawal.

Congrats on your win!

Best regards,

Alexander

When trying to make the withdrawal specifically with a card, he does not allow it, he denies me the operation ... I do not even get that they are verifying it, only the withdrawal does not proceed

Al intentar hacer el retiro expecificamente con tarjeta no me lo permite me niega la operacion ...ni siquiera me sale que la estan verificando solo no procede el retiro

Dear Luis9522

Can you please provide a screen-shot?

Thank you in advance!

Kind regards

Dear CasinoGuru team,

I would like to confirm, that the withdrawal was successfully completed on 17.09.2021 04:47:13 (UTC)

Dear Luis9522

Would you kindly confirm you'd received the money?

Thank you in advance!

Best regards

Dear Luis9522,

Please let us know when the money arrives. Will be waiting for your confirmation.

Dear Luis9522,

We haven't hear from you in a while. Please not that if we won't get any answer within the next 7 days, the complaint will be rejected.

The complaint will be now rejected for the above mentioned reason.