Vulkan Vegas Casino - プレイヤーは30ユーロのデポジットを失っています。

I do not live in Puerto Rico, but I am having an issue with Vulkan Vegas. €30 is missing, and they claim the money has been credited.

ich lebe nicht in puerto rico habe aber problem mit vulkan vegas 30€ weg die behaupten das geld ist verbucht worden

Dear torri,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. 

I would like to warn you, that if your deposit has never been credited to your casino account, the only thing you can do is to contact your payment provider. They need to investigate, but bear in mind, that it’s a lengthy process that takes approximately one month. In these cases, the casino has its hands tied. Meanwhile, I would strongly recommend not to deposit any more funds until the issue is sorted. 

If the money got lost during the transaction, it’s going to take some time before it’ll be credited to your casino account.

• Please forward your payment receipt to petronela.k@casino.guru. 

I hope we will be able to help you to resolve this issue. Thank you in advance for your reply.

Best regards,

Petronela