Vulkan Vegas Casino - プレイヤーは30ユーロのデポジットを失っています。

I do not live in Puerto Rico, but I am having an issue with Vulkan Vegas. €30 is missing, and they claim the money has been credited.

ich lebe nicht in puerto rico habe aber problem mit vulkan vegas 30€ weg die behaupten das geld ist verbucht worden

Dear torri,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. 

I would like to warn you, that if your deposit has never been credited to your casino account, the only thing you can do is to contact your payment provider. They need to investigate, but bear in mind, that it’s a lengthy process that takes approximately one month. In these cases, the casino has its hands tied. Meanwhile, I would strongly recommend not to deposit any more funds until the issue is sorted. 

If the money got lost during the transaction, it’s going to take some time before it’ll be credited to your casino account.

• Please forward your payment receipt to petronela.k@casino.guru. 

I hope we will be able to help you to resolve this issue. Thank you in advance for your reply.

Best regards,

Petronela 

Dear torri

Sorry you've faced issues

Can you please specify the disputed transaction ID?

Thank you!

I have given Vulkan over 10 times the transfer details always as an attachment to my emails Vulkan says that the money has been credited but I say it was only debited I also have witnesses for this deposit!!!!!!!!!!!!!!!!c35049ca-a9cd-485d-b486-f474ddc695 so it was debited and not credited that is 30 euros it is about the principle and the credibility of the casino I want a screenshot of the credit to my player account at 5:20 p.m.

Ich habe Vulkan über 10X Die Überweisungsdaten gegeben immer als Anhang An meinen eMails Vulkan sagt das das Geld gutgeschrieben wurde aber Ich sage Es wurde nur Abgebucht Ich hab Für diese Einzahlung auch Zeugen!!!!!!!!!!!!!!!c35049ca-a9cd-485d-b486-f474ddc695 damit wurde abgebucht und nicht gutgeschrieben das sind 30 e es geht ums prinzip und um die Glaubhaftigkeit des Casinos Ich verlange Einen Sccreenschot von der Gutschrift auf mein Spielerkonto um 17;20Uhr

Dear torri

Unfortunately, we were not able to identify the transaction specified above.

We can see, that the support team has requested you to provide the proof of payment so that they could launch the investigation with PSP.

Would please cooperate?

That's the problem, I don't know the payment provider that Vulkan commissioned, this debit has reduced my account balance by 30€, I have already given Vulkan the exact account statement 3 times but have not received a response, why is there no longer an instant transfer, it must have something to do with the seriousness of the casino, that's why there is only an EU license

Copy about this transfer10/11/2024 it is still open but the money has been debited. Ask the payment provider with witnesses, I don't know them!!!!!!!!!! For me, Vulkan has settled the matter, but I will still report the case to the gambling licensing authority, this is fraud and you don't treat long-time players like that. Don't play Vulkan for 5 minus points, one of the worst casinos on the market

17:20:09

30.00 €

deposit

bank transfer

new

Das ist das problem ich kenne den Zahlungsanbieter nicht den Vulkan beauftragt ,diese Abbuchung hat meinen Kontostand um 30€ gesenkt genauen Kontoauszug habe ich Vulkan schon 3x mitgeteielt jedoch keine Antwort bekommen Warum gibt es kein Sofortüberweisung nicht mehr muss wohl was mit der seriosität des Casinos zutun haben deshalb gibt es auch nur eine EU-Lizenz

Kopie um diese Überweisung geht es10/11/2024 diese ist noch immer offen aber das geld wurde Abgebucht Mit zeugen beim Zahlungsanbieter nachfragen ich kenne diesen nicht!!!!!!!!!! für mich hat sich damit Vulkan erledigt werde den Fall aber noch bei der Zulassungsstelle Für Glücksspiel melden das ist Betrug und so geht mann nicht mit langjährige Spieler Um Vulkan 5Minus punkte nicht spielen eines der schlechtesten Casinos am Markt

17:20:09

30,00 €

Einzahlung

Bank transfer

neue

If the 30 euros are credited then the case is closed for me

Wenn die 30 Euro gutgeschrieben werden dann ist der Fall für mich erledigt

Dear Tori

It's been done.

Wishing you good luck and big wins!

Regards

Once the 30 euros have been received the problem is solved

Wenn die 30euro eingegangen sind ist das Problem gelöst

Ok, everything done, please close case

Vulkan credited me the 30 euros

Ok Lles erledigt bitte fall schließen

Vulkan hat mir die 30 Euro gutgeschrieben

Dear torri,

We're glad to hear that your issue has been resolved. We'll go ahead and mark the complaint as 'resolved' in our system. We appreciate your cooperation and confirmation. If you ever encounter any issues with this or any other casino in the future, please feel free to reach out to our Complaint Resolution Center. We're here to help. 

As you know, we do not charge for our services, nor do we accept any gratuities. However, we would greatly appreciate it if you could take a moment to share your experience with our services on Trustpilot. An honest review, along with any suggestions for improvement, would be invaluable. Your feedback could help others who may be considering contacting us for assistance with online casino-related issues. 

Thank you in advance for your time. 

Best regards, 

Petronela

Casino.Guru