Vulkan Vegas Casino - プレイヤーはKYCをパスするのに苦労しています。

Hello, i am having trouble withdrawing my winings , i have been declined 3 times now.

First time with KYC check complete and all the documents uploaded and checked they asked for the same thing again.

I upload all that was asked, i asked operator if my KYC check is complete, they said yes, i asked if i can withdraw money, they said yes.

Now they ask for private things, to prove where i have my money from and bank statements.( I dont understand).

I will attach screenshots to further explain.

Dear example266230,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please understand that the requested information is necessary for the casino to make sure that your funds have been obtained legally and you have enough funds to participate in the betting. AML (Anti-Money Laundering) Regulations for Gaming and Gambling Industry are usually set by the Licensing Authority and all the serious and licensed casinos have to comply and follow these policies.

Could you please confirm that you have provided all the required documents?

Additionally, if there is any other relevant communication between you and the casino, please forward it to kristina.s@casino.guru.

Thank you very much in advance for your reply.

Kristina

Hello, you can close request, i requested to withdraw 400 euro and it was aproved. Thank you for your time and have a nice day.

Awesome news, example266230. As the complaint has been successfully resolved, we will now close it as ‘resolved’ in our system. Thanks for your cooperation and don’t hesitate to contact us if you run into any issues with this or any other casino in the future. We are here to help.