Vulkan Vegas Casino - プレーヤーでメールアドレスを有効にする際に問題が発生しています。

Vulkan does not send me the link to activate my email address.
they have technical difficulties. It's about a payout.

Vulkan sendet mir nicht den link zur Betätigung meiner emailadresse zu. 
sie hätten technische Schwierigkeiten. Es geht um eine gewinnauszahlung. 
 

Dear Frauke,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely. Have you tried to communicate this issue with the casino? Did you succeed to play, even if your email address hasn’t been verified or you have deposited funds without playing them at all? Additionally, if there is any relevant communication between you and the casino, please forward it to petronela.k@casino.guru. I understand that it might seem like a lot of questions, but I would like to understand your problem as accurately as possible. Thank you very much in advance for your reply.

Best regards,

Petronela

I have communicated several times.
no solution to the problem. You will only be held up. I deposited several times. Won up to 3000 euros. If the parentheses request payment, always the message "Confirm email account. However, a link never arrived.

ich habe mehrfach kommuniziert. 
keine Lösung des Problems. Man wird nur hingehalten. Ich habe mehrfach eingezahlt. Damit bis 3000 Euro gewonnen. Bei auszahlungswunsch Klammern immer die Meldung"eMail Konto bestätigen. Es kam jedoch nie ein link an. 

Thank you very much Frauke for your quick reply. I will now transfer your complaint to my colleague Jozef who will be at your assistance. I wish you best of luck and hope to see your problem being resolved to your satisfaction in the near future.

Hello Frauke.

I am very sorry to hear about your difficulties. We will now try to get in touch with the casino.

Dear Frauke,

I am very sorry you face the difficulties. Security of the player's account is our top priority at VulkanVegas. The reason you could not confirm your e-mail is cause our CRM system identified your mail as "invalid". We are already working on resolution of the issue, meanwhile please kindly check you e-mail with the verification link that would resolve your request. 

In addition, please kindly check your account, a pleasant bonus awaits you :) 

Once again, we do apologize for inconveniences caused. 

Best regards,
Alexander 

Hello Frauke.

Could we consider your issue got resolved? 

We are extending the timer by 7 days. Please, be aware that in case you fail to reply in the given time frame, we will consider your issue got resolved.