Vulkan Vegas Casino - プレーヤーの撤退は拒否されました。

I have tried to withdraw by all the indicated means and they all indicate that it was rejected, I cannot contact any staff to help me solve my request.

He intentado retirar por todos los medios indicados y todos me indican que fue rechazado, no me puedo comunicar con ningún personal que me ayude a dar solución a mi solicitud.

Hello Juan,

Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with Vulkan Vegas Casino. Also please allow me to ask you a few more question before we would try to contact the casino.

Did you use any bonus to accumulate your current winnings? Are these your first withdrawal requests in the casino? Is your account fully verified?

Also please send us any evidence or communication between you and the casino to nikolas.b@casino.guru.

Looking forward to your answer

Regards,

Nick

Dear Juan,

Your withdrawal requests were declined due to documents request. You may find several e-mails with the info.

As per the moment being, we are still missing the photo of your bank card used and a selfie.

Kind regards,

Alexander

Dear Juan,

We haven't hear from you in a while. Please note that the complaint will be rejected if we won't get any respond within the next 7 days. Could you also please advise if you sent the requested documents to the casino?

The complaint will be now rejected for the above mentioned reason.