Vulkan Vegas Casino - 当該プレイヤーは出金が遅れていると考えています。

I requested the pix on 11/14/2022, the pix falls on time, my documents are all approved, the operators always give the same answer and they don't pay me

solicitei o pix no dia 14/11/2022,pix cai na hora, meus documentos estão todos aprovados, os operadores sempre dão a mesma resposta e nada de me pagarem

Dear enfelanelima,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.
Thank you in advance for your patience and understanding.

Best regards,
Complaints Resolution Center

My kyc has already been checked, everything is fine, when I send a message they say that it will drop in two days and so far nothing, the worst casino that exists rolled up to pay

o meu kyc já foi verificado está tudo certo, quando mando mensagem eles falam que vai cair com dois dias e até agora nada, pior cassino que existe enrolados ´pra pagar

Dear enfelanelima,

Have you received your withdrawal from the casino yet?

hello I received

olá recebi

Dear enfelanelima,

I'm glad to hear that your issue has been resolved successfully. I will now mark the complaint as 'resolved' in our system. 

Thank you for your cooperation, and please do not hesitate to contact our Complaint Resolution Center if you run into any issues with this or any other casino in the future. We are here to help.

Best regards,

Kristina,

Casino.Guru