Vulkan Vegas Casino - 決済が遅延しているとのクレームがあります。

I made two withdrawals on 19.01.23. Both were made at the same time, one of them I received 21.01.23. The other one, 400 EUR I still haven't received. Contacted to support coupleoftimes, they don't give me any good explanation why I haven't received money. When 4 business days were passed, support told me to wait because withdrawal can take up to 5 business days max. So I have waited, it's more than 7 business days and still no changes. For an example, I made another withdrawal 2 days ago and money was in ma bank account within 2 days. I don't understand I have not received withdrawal I made 11 days ago, including 7 business days.

Dear evert85,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.
Thank you in advance for your patience and understanding.

Best regards,
Complaints Resolution Center

Dear evert85,

Have you received your withdrawal from the casino yet?

Hello all

We'd like to confirm, that there was a technical issue with the withdrawal. Casino approved the request once again, will work this time.

Sorry for inconveniences caused.

Kind regards

Withdrawal is now confirmed and everything should be ok. Haven't received money yet but it shouldn't take long now.

Received money now. Everything ok. Thanks for helping.

Dear evert85,

I'm glad to hear that your issue has been resolved successfully. I will now mark the complaint as 'resolved' in our system. 

Thank you for your cooperation, and please do not hesitate to contact our Complaint Resolution Center if you run into any issues with this or any other casino in the future. We are here to help.

Best regards,

Kristina

Casino.Guru