Vulkan Vegas Casino - 決済が遅延しているとのクレームがあります。

Hello,

I applied for a payout on September 9th, 2022, which is "only" €80 anyway. For the last 3-4 days I've only been told "is processed, could be credited at any moment". At first I was told it would take 2 working days, then suddenly 5. Today would be the 5th and I didn't get anything.

Strangely, a colleague requested his prize on Wednesday and received it on Thursday.

What's going on please?

Hallo,

Ich habe am 9.9.2022 eine Auszahlung beantragt, die eh "nur" in der Höhe von 80€ liegt. Ich bekomme seit 3-4 Tagen nur gesagt "ist bearbeitet, könnte jeden Moment gutgeschrieben werden". Anfangs wurde mir gesagt 2 Werktage dauert es, dann plötzlich 5. Heute wäre der 5. und ich habe nichts bekommen.

Komischerweise hat ein Kollege seinen Gewinn am Mittwoch angefordert und am Donnerstag bekommen.

Was ist da bitte los?

Dear Friedl11,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.
Thank you in advance for your patience and understanding.

Best regards,
Complaints Resolution Center

Now my payment has been declined and I can no longer withdraw the amount! cheek

Jetzt wurde meine Zahlung abgelehnt und ich kann den Betrag nicht mehr auszahlen lassen! Frechheit

Thank you for your reply, Friedl11. Have you made any successful withdrawals before?

Have you tried contacting the casino regarding this issue? Could you please forward all the relevant communication between you and the casino to kristina.s@casino.guru? Alternatively, you can post it here. Thank you in advance.

Today I was only able to withdraw a maximum of €50, I have now applied for it, which is still cheeky, since I lost €30!

Ich hab jetzt heute mir nur höchstens 50€ auszahlen lassen können, das habe ich jetzt beantragt, was trotzdem frech ist, da ich so 30€ verloren habe!

Got the 50€ even today

Hab die 50€ sogar noch heute bekommen

Friedl11, I am sorry that you have lost a part of your winning, but since you have received the remaining €50, we will now consider this complaint resolved. Thanks for your cooperation and don’t hesitate to contact us if you run into any issues with this or any other casino in the future. We are here to help.