Vulkan Vegas Casino - 決済が遅延しているとのクレームがあります。

Volcano Vegas

deposited at the casino vulkanvegas.com and finished the wager. Sales conditions have been met and everything according to the terms and conditions has been complied with. The support of the website puts me off and always looks for other excuses. It can take up to 5 working days, then you have already received a payout, just wait until your bank is to blame. So all in all no success through the support. It was forwarded to another department from which I have received no response to date. It's the first time that the website makes me wait so long and the support doesn't help. It's a pity, because the bonus offers and other advantages don't help either.

VulkanVegas

habe beim Casino vulkanvegas.com eingezahlt und den Wager beendet. Umsatzbedingungen wurden erfüllt und es wurde alles nach AGB eingehalten. Der Support der Website vertröstet mich und sucht immer andere ausreden. Es kann bis zu 5 Werktagen dauern, anschließend kam sie haben doch schonmal eine Auszahlung erhalten warten sie einfach bis hin zu ihre Bank ist Schuld. Also alles in allem kein Erfolg durch den Support. Es wurde an eine andere Abteilung weitergeleitet von der ich bis heute keine Antwort erhalten habe. Ist das erste mal das die Website mich so lange warten lässt und durch den Support keine Hilfe kommt. Sehr schade, da bringen die Bonusangebote und anderen Vorteile auch nichts.

Dear NicoB,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.
Thank you in advance for your patience and understanding.

Best regards,
Complaints Resolution Center

Dear NicoB

Can you please specify the disputed transaction ID, since we do not see any active/pending withdrawal requests.

Thank you in advance!

Kind regards

After being asked again this morning when the money would be sent or when the request would be processed, it was then transferred. case closed.

Nachdem heute morgen nochmal gefragt wurde wann das Geld losgeschickt bzw. die Anfrage verarbeitet wird wurde es dann überwiesen. Fall erledigt.

Awesome news, NicoB. As the complaint has been successfully resolved, we will now close it as ‘resolved’ in our system. Thanks for your cooperation and don’t hesitate to contact us if you run into any issues with this or any other casino in the future. We are here to help.