Vulkan Vegas Casino - 選手の退会が遅れました。

Player ID 20360690

Hello, I've been waiting for the payment for 14 days. In the chat I am constantly told that it has been processed by you and that I should be patient. I have withdrawn there several times and I have never had such problems.

I'm starting to worry that I'll have to wait weeks for it or I'll never get it.

Spieler-ID 20360690

Hallo, undzwar warte ich seit 14 Tagen auf die Auszahlung. Im Chat sagt man mir andauernd, von Ihrer Seite wäre es Bearbeitet und ich solle noch Geduld haben. Ich habe öfter dort ausgezahlt und nie hatte ich solche Probleme.

Langsam mache ich mir Sorgen das ich noch Wochen drauf warten muss oder nie bekommen werde.

Dear janiiiikk,

Thank you very much for submitting your complaint. I’m sorry to hear about your delayed withdrawal. Could you please advise which payment method you have opted for? Were your winnings accumulated with or without an active bonus, please?

It’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. That’s why we advise players to be patient and wait at least 14 days after requesting their withdrawals before they submit a complaint. Knowing that you have completed KYC verification successfully and had your withdrawal approved, I truly believe it’s only a matter of time before you’ll receive it.

Looking forward to hearing from you. Thank you in advance.

Best regards,

Petronela

I preferred the "Bank Transfer" withdrawal, that's how I deposited.

I had a bonus but it wasn't played with at all.

I only have real money in my account.

I've cashed out on the site more than once, now that's the first time I've been waiting so long. The 14 days are up today, I paid out on 8/1/22.

Ich habe die Auszahlung " Bank Transfer " bevorzugt, so habe ich auch eingezahlt.

Ich habe einen Bonus gehabt, mit dem wurde aber überhaupt nicht gespielt.

Ich habe nur echtgeld auf dem Konto.

Ich habe öfter auf der Seite ausgezahlt, nun ist es das erstmal das ich so lange warte. Die 14 Tage sind heute um, ich habe am 1.8.22 ausgezahlt.

Hello janiiiikk

Sorry you've faced issues wit ha delayed payout.

We've reached the PSP and looking forward to receiving their answer.

Will revert as soon as we get something.

Best regards

I hope the payment is in my account as soon as possible.

Have never had any problems like this and would love to continue playing on the site. She has always been good and on time.

Ich hoffe die Auszahlung ist so schnell wie möglich auf meinem Konto.

Habe nie solche Probleme gehabt und würde gerne weiter auf der Seite spielen. Sie war bisher immer gut und pünktlich.

Payout was canceled, 800 euros back on the player account.

Thanks for nothing first of all😀

Made a new payout of 300 euros. I hope it works this time. 😉

Auszahlung wurde abgebrochen, 800 Euro wieder zurück auf dem Spielerkonto.

Danke für nichts erstmal😀

Habe eine neue Auszahlung getätigt von 300 Euro. Ich hoffe diesmal klappt es. 😉

Now the payment will take so long again and will ultimately be canceled. I see it coming

Nun wird die Auszahlung wieder so lange dauern und im Endeffekt abgebrochen. Ich sehe es kommen.

Thank you very much, janiiiikk, for providing all the necessary information. I will now transfer your complaint to my colleague Stefan (stefan.m@casino.guru) who will be at your assistance. I wish you best of luck and hope to see your problem being resolved to your satisfaction in the near future. 

Thank you, I hope to hear from your colleague and I hope you can help me quickly.

Vielen Dank, ich hoffe ich werde von Ihrem Kollegen hören und hoffe sie können mir schnell helfen.

Dear janiiiikk,

I am so disappointed to hear your withdrawal hasn't reached you yet. I don't want you to worry at all. I will contact the casino and try my best to resolve the issue as soon as possible.

Now I would like to invite a Vulkan Vegas Casino representative to join this conversation and participate in the resolution of this complaint.

Dear Vulkan Vegas Casino,

Could you please state why the player's withdrawal has not yet been paid out and when can he expect payment?

Thank you in advance for providing the information.

Kind regards,

Stefan

Dear Stefan, my payout was canceled and the money was credited back to my player account. Very annoying after 14 days of waiting. Now I have made 2 new payments 300 euros and 400 euros. I'm worried that I can't pay out my winnings.

Lieber Stefan, meine Auszahlung wurde stoniert und das Geld meine spielerkonto wieder gutgeschrieben. Sehr ärgerlich nach 14 tage warten. Nun habe ich 2 neue Auszahlungen getätigt 300 Euro und 400 Euro. Ich habe Sorge das ich mein Gewinn nicht auszahlen kann.

I would be very happy if I didn't wait another 2 weeks for nothing! Please tell me clearly what's going on

Ich würde mich sehr freuen wenn ich nicht nochmal 2 Wochen für nichts warte! Man soll mir doch bitte klipp und klar sagen was los ist

Hello, profit was paid out an hour ago but it's not in my bank account yet!

Hallo, gewinn wurde vor einer Stunde ausgezahlt aber ist noch nicht auf meinem bankkonto!

Hello, janiiiikk

We've checked the records, the withdrawals are successful, should be cleared onto the bank account within hours.

Kind regards

Thank you I will wait 🙂

Danke, ich werde warten. 🙂

Case solved, money received! Thanks very much!

Fall ist gelöst, Geld ist eingegangen! Vielen Dank!

Dear janiiiikk,

I am really glad to hear that! As the complaint has been successfully resolved, we will now close it as ‘resolved’ in our system. Thanks for your cooperation and don’t hesitate to contact us if you run into any issues with this or any other casino in the future. We are here to help.

Kind regards,

Stefan