Vulkan Vegas Casino - 選手の退会が遅れました。

As I can see, you fall under the following rule:

8.17. In cases when the amount of your withdrawal request (-s) including current account balance and lifetime withdrawals are at least 20 times larger than the total sum of your deposits, you may be limited to 5000 EUR (or equivalent in your currency) for withdrawal during 30 days. Therefore, the payout will be processed by our club within 30 days. It is just the maximal term, it can also take less.

Hi i have withdrawal reqest 2000 EUR now they said i must wait 30 days what is this?

Dear maroundarowiche78,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Do I understand correctly that your payment is still pending inside the account without being processed? Could you please specify how many days ago was your withdrawal requested?

It’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account, especially if it’s your first withdrawal. That’s why we advise players to be patient and wait at least 14 days after requesting their withdrawals before they submit a complaint. Assuming that you have completed KYC verification successfully and had your withdrawal approved, I truly believe it’s only a matter of time before you’ll receive it.

Looking forward to hearing from you. Thank you in advance.

Best regards,

Petronela

Dear maroundarowiche78

Can you kindly specify the disputed transaction ID? Since there is zero on your balance and no active/pending requests.

Kind regards

They closed my account which contained 2000 EUR without landing and are now lying about me not having credit of course

Dom stängde mitt konto som innehöll 2000 EUR utan anlending och ljuger nu om att jag inte har salod såklart

Dear maroundarowiche78,

Could you please forward any supporting evidence along with relevant communication to petronela.k@casino.guru? Thank you in advance.

I never took a screenshot until they closed my account

Jag han aldrig ta skärmdump förens dom stängde mitt konto

Was the disputed amount your requested withdrawal or simply an active balance, please?

Without bonus

Utan bonus

Could you kindly specify the disputed transaction ID of your requested withdrawal? 

The players don't get the transaction id from the casino it's only the banks that get that kind of thing I haven't received anything and I can't see anything because the account there is closed

Spelarna får inte transakstions id av casinot det är bara bankerna som får sånt jag har inte fått något och jag kan inte se något eftersom kontot där är stängd

Thank you for sharing all the required details, maroundarowiche78. Your complaint will be forwarded to my colleague Stefan (michal.k@casino.guru) who will be dedicated to assisting you. We understand how frustrating this situation can be and we will do our best to ensure that your problem is resolved to your satisfaction as soon as possible. We wish you the best of luck.

Hello maroundarowiche78,

I'm Michal and I have taken over your complaint. I have reviewed your case and as Vulkan Vegas Casino team responded "there is zero on your balance and no active/pending requests." it will be a bit tricky to find the withdrawal that you are referring to. Have you successfully made and received withdrawals from Vulkan Vegas Casino before? Have you received any confirmation notice/email from Vulkan Vegas Casino that your withdrawal is received/pending/processed etc.? Can you confirm when have you submitted the withdrawal request?

Dear Vulkan Vegas Casino,

Any chance you could trace the last withdrawal request for 2000 EUR from the player casino account?

Dear maroundarowiche78,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.