Vulkan Vegas Casino - 選手の退会が遅れました。

withdrawal confirmation on 26.09.2022, still nothing. I have attached my last conversation with them.

Dear ovidiu219470,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. It’s quite usual for withdrawal, to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. That’s why we advise players to be patient and wait at least 14 days after requesting their withdrawals before they submit a complaint. If you don’t receive your winnings by then, please, let us know and we will try to help you. Thank you for your understanding.

Best regards,

Kristina

Ok, i will wait 5-6 more days and i will reply if they won't solve the problem. Thank you

Is it 14 days?

I think it's been 14 days

I have messaged the live chat yesterday and still nothing

Hello ovidiu219470

Can you please specify your account ID?

Thank you in advance!

Kind regards

Hello everyone,

Thank you both for your replies.

Dear Vulkan Vegas Casino,

Could you please check ovidiu219470's account and get back to us? Thank you very much in advance.

Hello,

Thank you for providing your account ID.

According to our records, the withdrawal transaction was successfully processed at 26.09.2022 09:27:51 (UTC)

If the money was not received, please contact our support and provide all the requested information, so this can further be delivered to the payment provider.

Thank you for cooperation!

Kind regards

I have contacted the support 15 or 16 days ago, they said they have to talk to the financial department. The print screens i have attached were taken on 27th of september. It took your financial department more than two weeks to sort it out and still nothing.

@vulkan vegas casino

i have messaged your live chat every two days, asked if they need any documents or anything. Your financial department is working extremely slow, that's the problem.

Hello,

We've checked, and can confirm, that the request was indeed sent to the payment provider, but yet we have not received a response.

We've escalated the issue.

Thank you for your patience!

Kind regards

Hello, my withdrawal was canceled. I have repeated the process, hope this time it will work and it won't take two weeks

Nothing for now

Dear ovidiu219470

Please kindly check now. On our side, the transaction is marked as successful.

Kind regards

Transaction is succesful, hope it will work and the money will arrive this time. Thank you for your help.im going to confirm when the money are in my wallet

Hello everyone,

Thanks for the updates.

Ovidiu219470, I will keep this complaint open until your confirmation regarding successful withdrawal. Please let me know as soon as you receive the payment.

Thank you, nothing for now, we'll wait and see, i'm starting to belive that the eth withdrawal might be the problem, if it doesen't work again. I should have changed the withdrawal method this second time, even though i've asked the casino if there is a problem with the crypto withdrawal and they said "no".

Hello, it's been almost 72 hours, the withdrawal is still not succesful sadly. Yes, i've got the confirmation, but still no money🙂.

here we go again, the the finnancial department.

Dear ovidiu219470

Please kindly understand, that the request and the relative ticket was created for the PSP.

We are also awaiting resolution. That is not something that casino can influence.

Kind regards

Ovidiu219470, please keep us updated and let us know if there is anything new. Thank you.

First withdrawal was on 26.09, it's 21.10 . I quit, it's enough for me, it they'll ever send the money good, but i quit. It's been almost a month, only problems

Dear ovidiu219470

We are also expecting an update from the provider.

Thank you for your patience.

Kind regards

the money finally arrived, thank you! You can close the post

Awesome news, Ovidiu219470. As the complaint has been successfully resolved, we will now close it as ‘resolved’ in our system. Thanks for your cooperation and don’t hesitate to contact us if you run into any issues with this or any other casino in the future. We are here to help.