Vulkan Vegas Casino - 選手の退会が遅れました。

Hi im having difficulty to withdraw my winngings i have 1000 euros pending all week it was won on 8/10

my account is kyc verified

Dear marczes92,

Thank you very much for submitting your complaint. I’m sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. That’s why we advise players to be patient and wait at least 14 days after requesting their withdrawals before they submit a complaint.

Knowing, from your previous complaint, that you have completed KYC verification successfully and had your withdrawal approved by the casino, still, if you don’t receive your winnings by then, please, let us know and we will try to help you.

Thank you in advance for your patience and understanding.

Best regards,

Petronela

Hello,

According to our records, the withdrawal was successfully completed 15.10.2022 09:26:33 (UTC)

Dear Player, can you please confirm the money was received?

Thank you for cooperation!

Kind regards

Thank you very much, Vulkan Vegas Casino team, for checking the status of the withdrawal.

Dear marczes92,

Could you please confirm as soon as you receive your funds? Thank you very much in advance.

Hi i wish to confirm that my winnings have been processed now thank you

As the problem has been successfully resolved, we will now close the complaint as ‘resolved’ in our system. Thank you very much, marczes92, for your cooperation and confirmation, and please don’t hesitate to contact our Complaint Resolution Center if you run into any issues with this or any other casino in the future. We are here to help.

Best regards,

Petronela

Casino.Guru