Vulkan Vegas Casino - 選手の退会が遅れました。

Hi everyone, I'm still waiting for my winnings from November 4th, 2022 and November 11th, 2022 it says the casino is being processed but it's been so long, can you please help me?

Greetings Ziya

Hallo zusammen ich warte immer noch auf meine gewinne von 4.11.2022 und 11.11.2022 steht bei der Casino wird bearbeitet aber es ist schon so lange her können sie mir bitte weiterhelfen?

Gruß Ziya

Dear Ziyacan,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. It’s quite usual for withdrawal, to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. That’s why we advise players to be patient and wait at least 14 days after requesting their withdrawals before they submit a complaint. If you don’t receive your winnings by then, please, let us know and we will try to help you. Thank you for your understanding.

Best regards,

Kristina

Good morning Kristina, it always worked out well, I even got my prize on a Sunday, and now all of a sudden not?

It's not fun for me to complain about Vulkan Vegas either, I've enjoyed playing here and will stay here in the future, my wish is that everything was as good as always, nothing else and that bothers me to complain to have to

I also apologize if I was too hasty, I'm sorry

Have a great day, everyone

Guten Morgen Kristina,es hat immer gut geklappt ich habe sogar an einem Sonntag mein Gewinn bekommen, und jetzt auf einmal nicht?

Es macht mir auch kein Spaß mich über Vulkan Vegas zu beschweren, Ich habe auch bis jetzt gerne hier gespielt und werde auch im Zukunft hier bleiben meine Wunsch ist daß es so wie immer alles so gut war, sonst nichts und das stört mich auch mich beschweren zu müssen

Ich entschuldige mich auch wenn ich zu voreilig war,bin sorry

Wünsche allen einen schönen Tag

Thank you for your reply, Ziyacan. Do I understand correctly that you have made successful withdrawals before? Could you please advise if you passed the verification? Have you accumulated your winnings with or without an active bonus?

Dear Ziyacan,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.