Vulkan Vegas Casino - 選手の退会が遅れました。

Good evening,

I've been playing at Vulkan Vegas for 2 years, over the years it has become my favorite casino. Good bonuses, fast payouts, good reputation, what more could you ask for?

Made a few withdrawals and so far all have been withdrawn sometimes it took 2 hours sometimes 5 days but i never had to think about not getting it until now. Been waiting for the money for 2 weeks, feel a bit scammed. Also the support is rude and brushes me off, the only thing they tell me is that there is some kind of malfunction and they can't speed up the withdrawal which is complete bullshit.

That's not how you treat long-term customers.

I hope I can still get my money through the complaint, because vulkanvegas does not have the 9.6 reputation on Casino Guru for nothing. It has to be serious.

Guten Abend,

Ich spiele schon seit 2 Jahren auf Vulkan Vegas, in den Jahren ist es mein Lieblingscasino geworden. Gute Boni, schnelle Auszahlungen, gute Reputation, was will man mehr?

Habe einige Auszahlungen getätitig und bis jetzt wurden alle ausgezahlt manchmal hat es 2 Stunden gedauert, manchmal 5 Tage doch ich musste nie daran denken, dass ich es nicht bekomme, bis jetzt. Warte schon seit 2 Wochen auf das Geld, fühle mich etwas gescammt. Auch der Support ist unfreundlich und wimmelt mich ab, das einzige was sie mir sagen ist das, dass es irgendeine Störung und sie die Auszahlung nicht beschleunigen können, was ein kompletter bullshit ist.

So behandelt man nicht jahrelange Kunden.

Ich hoffe durch die Beschwerde kann ich doch noch an mein Geld kommen, denn die 9.6 Reputation auf Casino Guru hat vulkanvegas nicht umsonst. Es muss ja Seriös sein.

Dear Cicero106,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.

Could you please advise if your winnings were accumulated with or without an active bonus?

I believe we will be able to help you to resolve this issue and receive your winnings as soon as possible. Looking forward to hearing from you.

Best regards,

Petronela

Hello im not sure if I should write in German or English. But let's do it in English now. I am verified as I said play 2 years on vulkan Vegas and never had problems until now. Yes I wagered a bonus but it's usually also not a problem. Sometimes they paid me out within 2 hours

Update, they transfered the money back to my casino account. I don't know why it happend. I want to know why. After 20 days they transfer it back??? Now I have to withdraw it again??

/edit they said it is because of technical issues, so I have to withdraw again. The funny thing is, that the system says I have to play 26 euro of the money If I don't do it they will charge me for withdrawing. I will do it and withdraw again

/edit 2

I played 50 spins on 60 cent and made another withdraw for 380 euro let's see if I am get the money

Thank you very much, Cicero106, for the updates. Could you please advise if you received your winnings already?

No still nothing yet

I received the money today after speaking to support again just within 1 hour. This was very shady and not communicative from them. Not a nice experience and not expected for me

As the problem has been successfully resolved, we will now close the complaint as ‘resolved’ in our system. Thank you very much, Cicero106, for your cooperation and confirmation, and please don’t hesitate to contact our Complaint Resolution Center if you run into any issues with this or any other casino in the future. We are here to help.

Best regards,

Petronela

Casino.Guru