Wazamba Casino - プレイヤーの出金が遅れている。

I can't request a withdrawal and I'm always told that I still have to wager €20!!

Ich kann keine Auszahlung beantragen und man sagt mir immer das ich noch 20€ umsetzten muß!!

Dear Maria111,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.
Thank you in advance for your patience and understanding.

Best regards,
Complaints Resolution Center

I'll withdraw the complaint for now. If I need your help I will contact you again.

Thanks in advance

Maria

I'm not withdrawing the complaint.

Ich nehme die Beschwerde erst mal zurück. Wenn ich Ihre Hilfe benötige, werde ich mich nochmals bei Ihnen melden.

Danke im Vorraus

Maria

Ich nehme die Beschwerde doch nicht zurück.

Dear Maria111,

Have you received your withdrawal from the casino yet?

Hello, yes I received the payment. But I had to send an email with my account details. A payout in the casino itself was not possible:

Thank you for everything

Maria

Hallo, ja ich habe die Auszahlung erhalten. Ich mußte aber eine E-Mail schicken mit meinen Kontodaten .Eine Auszahlung im Casino selbst war nicht möglich:

Besten Dank für alles

Maria

Dear Maria111,

I'm glad to hear that your issue has been resolved successfully. I will now mark the complaint as 'resolved' in our system. 

Thank you for your cooperation, and please do not hesitate to contact our Complaint Resolution Center if you run into any issues with this or any other casino in the future. We are here to help.

Best regards,

Kristina

Casino.Guru