Wazamba Casino - プレイヤーの出金プロセスの遅延。

Hi, I've had a withdrawal marked as "pending" for several days now, even though they claimed it would only take 1 to 3 business days...we're onto the 4th day and it seems like they're not paying...not to mention the negative reviews I've been reading online... Is this site a scam? The chat support isn't helpful and just seems to copy and paste a standard message.

Buenas, llevo días con un retiro "pendiente" cuando decían que tardaba de 1 a 3 días hábiles...ya vamos por el 4 y tiene pinta de que no pagan...además de las reseñas negativas que leo por Internet... es una página estafa? En el chat no Dan soluciones y se limitan a copiar y pegar un mensaje.

Dear Nole77,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.

That’s why we advise players to be patient, cooperate fully with the casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, please, let us know and we will intervene and try to help you.

Thank you in advance for your patience and understanding.

Best regards,

Petronela

Due to the increased volume of complaints during this time of year, we kindly request your patience while awaiting our responses. We aim to publish each complaint within 48 hours of submission but reserve up to 7 days to reply to any subsequent comments. Additionally, please be aware that it might take a bit longer for your complaint to be assigned to a resolver, as we are currently managing over 800 complaints.

Your understanding is greatly appreciated. Wishing you a delightful holiday season, and we will get back to you as soon as possible.

Dear Nole77,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

I made a new withdrawal on the 25th and it is still in process...and the chat continues without giving solutions, just copy and paste text...they seem like robots

Hice una nueva retirada el día 25 y sigue en proceso...y sigue el chat sin dar soluciones solo copiar y pegar texto...parecen robots

Thank you very much, Nole77, for providing all the necessary information. I will now transfer your complaint to my colleague Michal (michal.v@casino.guru) who will be at your assistance. I wish you the best of luck and hope to see your problem being resolved to your satisfaction in the near future.  

Hello Nole77,

My name is Michal and I will be assisting you with your case. I would like to request the presence of a representative from the casino in this conversation.

Dear Wazamba Casino,

Could you possibly provide additional information regarding the delayed withdrawal and clarify the situation?

Thank you in advance.

Respectfully,

Michal

Dear Michal,

Thank you for contacting us.

We would like to inform you that the customer's withdrawal was successfully paid.

With this, we assume the case to be resolved.

Best Regards,

Wazamba

Thank you Wazamba Casino for the update.

Dear Nole77,

Could you confirm that your withdrawal has been completed so we can mark this complaint in our system as resolved? We will be waiting for your confirmation.

Dear Nole77,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.