Wazamba Casino - プレイヤーの出金リクエストが遅れています。

I've been waiting for my withdrawal request of 300 dollars since the 12th of December waited 7 days to contact them and every day I've got there scummy putrid same messages from every person I told to even the support email line . It's been horrific they take my money so quick smart but don't want to give it back at all . It's getting way beyond ridiculous.

Dear Brittany,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely. 

Have you made any successful withdrawals before? 

Could you please confirm that you have passed the KYC verification?

Did you accumulate your winnings with or without an active bonus?

Is the withdrawal request still pending?

Could you please share your communication with the casino regarding the withdrawal? Send emails or chat transcripts to my email at dominika.l@casino.guru, or post screenshots here.

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Dominika

Dear Brittany,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.