Wazamba Casino - プレイヤーの撤退が遅れています。

GOOD I WAITED 17 DAYS I TALKED TO THE CHAT WHICH THEY DON'T KNOW ANYTHING, THEY CONFUSE YOU, I SENT AN EMAIL TO SUPPORT, THEY TELL ME THAT THEY NEED VERIFICATION, I SENT THROUGH THEIR SOFTWARE THAT THEY RENTAL AND THEY TELL ME THAT IT IS NOT CLEAR WHY THEY PUT THAT SOFTWARE, IT IS BETTER TO SEND DIRECTLY, I HAVE ALREADY SAVED 3 TIMES, WHAT THEY WILL ASK FOR, I DON'T KNOW.

IT'S BEEN 20 DAYS, I ADVICE, DO NOT WASTE TIME IN THE CHAT. SEND A MESSAGE TO SUPPORT AND COMPLAIN THERE. I WILL WAIT FOR THEM TO RETURN MY FUNDS BEFORE THE MONTH PASSES

BUENAS ESPERE 17 DIAS HABLE CON EL CHAT LOS CUALES NO SABEN NADA TE CONFUNDEN ENVIE UN CORREO AL SUPPORT ME DICEN QUEE NECESITAN VERIFICACION ENVIE ATRAVEZ DE SU SOFWARE QUE ALQUILAN Y ME DICEN QUE NO SE NOTA PARA QUE PONEN ESEE SOFWARE MEJOR QUE SEA DIRECTO ENVIE YA 3 VECES AHORRA QUE PEDIRAN NO LO SE.

YA SON 20 DIAS CONSEJO NO PIERAN TIEMPO EN EL CHAT DEFRENTE MANDEN MENSAJE AL SUPPORT Y RECLAMEN AHI ESPERARE A QUE ME DEVUELVA MIS FONDOS ANTES DE QUE PASE EL MES

Dear ELBRAYAn5,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Do I understand correctly that you are waiting for your documents to be approved?

Please understand that KYC is a very important and essential process, during which the casino makes sure that the money is sent to the rightful owner. As they don't have the luxury of being able to physically see all of the players and check their identification and documents, this is the only way gambling establishments are able to complete the verification procedures. None of the serious and licensed casinos take KYC lightly and it might take a few working days to complete this thorough process.

• Could you please advise which documents you have already provided and when exactly you sent the last one?
• Have you provided all the required documents as soon as possible and in the correct format?

I hope we will be able to help you to resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards,

Kristina

Thanks on the 21st the withdrawal went through, the withdrawal arrived, thanks for your interest in this case, but if I hadn't complained in the chat and they had given me the email of the wazamba support, until today they would have confused me. On the other hand, don't play with this company if you don't have a passport or driver's license because they ask for it and in my country not everyone has it and they could keep your money if they have it, keep going, remembering that it can take 21 days to have your money, thank you very much casinoguru

gracias al día 21 procedió el retiro llego el retiro gracias por interés en este caso pero si no me hubiera quejado en el chat y me hubieran dado el correo del support de wazamba hasta el día de hoy me estuvieran confundiendo por otra parte no jueguen en esta empresa si no tienen pasaporte o licencia de conducir porque te piden y en mi país no todos lo tienen y podían quedarse con su dinero si lo tienen sigan adelante recordando que pueden tardar 21 dias para tener su dinero muchas gracia casinoguru

Dear ELBRAYAn5,

We're glad to hear that your issue has been resolved. We'll go ahead and mark the complaint as 'resolved' in our system. We appreciate your cooperation and confirmation. If you ever encounter any issues with this or any other casino in the future, please feel free to reach out to our Complaint Resolution Center. We're here to help. 

As you know, we do not charge for our services, nor do we accept any gratuities. However, we would greatly appreciate it if you could take a moment to share your experience with our services on Trustpilot https://www.trustpilot.com/evaluate/casino.guru. An honest review, along with any suggestions for improvement, would be invaluable. Your feedback could help others who may be considering contacting us for assistance with online casino-related issues. 

Thank you in advance for your time. 

Best regards, 

Kristina

Casino.Guru