Wazamba Casino - プレイヤーの撤退が遅れています。

Unfortunately, the Casino has been delaying my payout for 15 days. After reading a positive review about this casino on the Casinoguru site, I decided to create an account. I did not use any bonus, I just wanted to test this casino and played within my means. I managed to win, and 15 days ago, I submitted a request for a payout of 772chf (two transactions, one of 400, another of 372 chf) through cryptocurrency. My account has been verified.

Unfortunately, after numerous attempts to contact them through their chat, I have not received a concrete response. I waited 15 days, and I have let them know that I will file a complaint and that they have greatly disappointed me. They are using a very corrupt tactic, delaying the payout, so that unstable gamblers cancel their withdrawal and then gamble away their money.

I am hoping for your assistance in resolving this case, as well as to check your rating (9.3) that you have given to this casino

Nazalost, Casino mi odugovlaci 15 dana sa isplatom. Procitao sa Casinoguru sajtu pozitivnu recenziju ovoga casina, odkucio sam da napravim nalog, nisam koristio nikakav bonus, hteo sam da istestiram ovaj casino, igrao sam ispod svojih mogucnosti. Ostvario sam dobitak, i pre 15 dana sam podnei zahtev za isplatu 772chf (dve transakcije, jedna 400, drufa 372 chf) preko kripto valuta. Nalog je veritifikovan.

Nazalost, posle brojnih obrcanja na njihovom chatu, nisam dobio konkretab odgovor. Sacekao sam da prodje 15 dana, i najavio sam im da cu uloziti prigovor i da su me jako razocarali. Koriste jako pokvarenu taktiku, odugovlace sa isplatom, kako bi labilni kockari ponistili svoju isplatu a zatim novac prokockali.

Nadam se, vasoj pomoci u resavanju ovoh slucaja, kao i da proverite vasu ocenu(9.3) koju ste dali ovom casinu

Dear vladan4053,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely. 

Could you please advise us on the current status of your withdrawal request? Is it marked as pending or processed in your casino account? If possible, please post a screenshot of your withdrawal history here in this thread.

Also, please forward all the relevant communication between you and the casino to kristina.s@casino.guru. Alternatively, you can post it here. 

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Kristina

The payment is still pending, I contacted the chat but got the same answer. I will be notified via email.

Unfortunately, it took a long time, the order has been verified. Please contact the casino.

Or at least lower the rating you gave on your review, they certainly don't deserve too high a rating.

I dalje je na isplata na ,,čekanju", kontaktirao sam chat ali sam dobio identican odgovor. Bicu obavesten preko emaila.

Nazalost, dugo tako odugovlace, nalog je veritifikovan. Molim vas, kontaktirajte casino.

Ili makar makar smanjite ocenu koju ste dali na vasoj recenziji, svakako previsoku ocenu ne zasluzuju.

I just contacted the live chat customer support again, I share the whole conversation with you, the conversation ended with their employee leaving the chat.

I received the same answer as 5 days ago, that I will receive an email with the answer. I did not receive an email response.

I sincerely ask you to reduce your review of this casino, you gave it a high rating and that may entice new players to play with them.

I appreciate the work of the casino guru platform; and that's why I want to point out that this casino does not deserve such an existing rating.

Upravo sam kontaktirao ponovo live chat korisnicku podrsku, celu konverzaciju delim sa vama, konverzacije se zavrsila tako sto je njihov zaposlen napustio chat.

Isti odgovor sam dobio kao pre 5 dana, da cu dobiti email sa odgovorom. Email odgovor nisam dobio.

Ja vas iskreno molim, da smanjite vasu recenziju ovog casina, ocenili ste ga velikom ocenom i to moze nove igrace primamiti da igraju kod njih.

Ja cenim rad casino guru platforme; i bas zbog toga zelim da ukazem da ovaj casino ne zasluzuje ovakvu postojecu ocenu.

Casino behaves unprofessionally, does not respond to messages. Payment is pending. This case deserves a public debate about this casino, money is the least of the problems, I want such casino fraudsters to stop.

Casino se ponasa neprofesionalno, ne odgovara na poruke. Isplata je na cekanju. Ovaj slucaj zasluzuje javnu debatu o ovome casinu, novac je najmanji problem, zelim da se ovakvi prevaranti od casina zaustave.

Another very interesting thing about customer service.

This service has the same customer service as Legendplay casino or Librebet casino.

The same employees provide "template" answers, not even a bit of seriousness.

Jos nesto jako interesantno sto se tice korisnickog servica.

Ovaj servis ima isti korisnicki servis kao Legendplay casino ili Librebet casino.

Isti zaposleni, pruzaju ,,sablonske" odgovore, ni malo ozbiljnosti.

Casino just now paid the money! More precisely, one transaction of 400 chf..

The other one is 372 chf!

Thank you for your help!

Please keep in mind that waiting this long can cause problems for some other, unstable players, they can cancel the payment and gamble away the money.

Casino upravo sad uplatio novac! Tacnije jednu transakciju 400chf..

Ostala je druga od 372 chf!

Hvala Vam na pomoci!

Molim Vas, imajte na umu da ovoliko cekanje moze kod nekih drugih, labilnih igraca, izazvati problem, mogu ponistiti isplatu pa novac prokockati.

Unfortunately, ONLY ONE transaction was paid, of 400chf, so the case remains open

Nazalost, isplacena je SAMO JEDNA transakcija, od 400chf, tako da slucsj ostaje otvoren

Thank you very much, vladan4053, for your cooperation. I will now transfer your complaint to my colleague Michal (michal.v@casino.guru) who will be at your service. I wish you the best of luck and hope the problem will be resolved to your satisfaction in the near future.  

Hello vladan4053,

My name is Michal and I will be assisting you with your case. I hope that together we will come to a successful resolution of your issue.

I would like to request the presence of a representative from the casino in this conversation.

Dear Wazamba Casino,

Could you possibly provide additional information regarding the payment and clarify the situation?

Thank you in advance.

Respectfully,

Michal

Thank you for your help!

The casino has just paid out the remaining balance!

Thank you Casinoguru for your help!

Please just reduce the review of this casino, they do not deserve such a high rating, Casinoguru has influence and authority among players, we appreciate your work, but this casino unfortunately deserves a lower rating.

Thank you one more time!

Hvala Vam na pomoci!

Casino je upravo isplati preostali iznos!

Hvala Casinoguru na pomoci!

Molim Vas samo, smanjite recenziju ovog casina, ne zasluzuju tako visoku ocenu, Casinoguru ima uticaj i autoritet kod igraca, cenimo Vas rad, ali ovaj casino nazalost zasluzuje manju ocenu.

Hvala Vam jos jednom!

Dear vladan4053,

I'm glad to hear that your issue has been resolved successfully. I will now mark the complaint as 'resolved' in our system. 

Thank you for your cooperation, and please do not hesitate to contact our Complaint Resolution Center if you run into any issues with this or any other casino in the future. We are here to help.

As you know, we do not charge for our services, nor do we accept any gratuities. However, we would appreciate it if you could take a moment to share your experience with our services on Trustpilot (https://www.trustpilot.com/evaluate/casino.guru). An honest review and any suggestions you may have to improve our complaint resolution and mediation process would be greatly appreciated. Your feedback could prove helpful to others who are considering contacting us about any online casino-related issues. Thank you in advance for your time. 

Best regards,

Michal V from Casino.Guru