Wazamba Casino - プレイヤーの撤退が遅れています。

I've been waiting for a week to receive 390 euros and all they keep telling me is that it's in the queue for the finance department. They say that you'll get your money within three business days. They don't offer me any other solution.

Llevo una semana para que me ingresen 390 euros y lo único que me dicen es que está en cola del departamento de finanzas. Cuando te dicen que en tres días laborables tienes tú dinero. Y no me dan otra solución.

Dear Chute,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests. 

That’s why we advise players to be patient, cooperate fully with the casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint. 

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, please, let us know and we will intervene and try to help you.  

Thank you in advance for your patience and understanding.  

Best regards, 

Veronika

They make false advertising because they tell you that they will receive it in three business days. And they only let you make three withdrawals. Because of not being able to withdraw I have lost 1000 euros that I was saving to be able to withdraw from them so you can't imagine how angry I am.

Ellos hacen publicidad falsa porque te dicen que en tres días hábiles te lo ingresan. Y solo te dejan hacer tres retiradas . A cuenta de no poder retirar he perdido 1000 euros que me estaba guardando para poderles retirar así que no puedes imaginar el cabreo que tengo

And they don't give me any solution by blaming the fixed finance department. So I don't know if this casino will be a scam. And my recommendation would be that no one will play in the

Y no me dan ninguna solución con echar la culpa al departamento de finanzas arreglado. Así que no sé si este casino será una estafa. Y mi recomendación sería que nadie jugará en el

Everything is solved now. Thank you anyway . And I take back everything I said about wazamba

Ya está todo solucionado. Gracias de todos modos . Y retiro todo lo que dije de wazamba

Dear Chute,

I'm glad to hear that your issue has been resolved successfully. I will now mark the complaint as 'resolved' in our system. 

Thank you for your cooperation, and please do not hesitate to contact our Complaint Resolution Center if you run into any issues with this or any other casino in the future. We are here to help.

Best regards,

Veronika

Casino.Guru