Wazamba Casino - プレイヤーの撤退が遅れています。

I am trying to withdraw money, and I am not able to do so.

Estou tentando fazer o saque do dinheiro e não estou conseguindo.

Dear tuliocardosomirandaa,

Thank you very much for submitting your complaint. I’m sorry to hear about the difficulties you’re experiencing with withdrawing your money from the online casino.

To better understand your situation and assist you effectively, could you please provide some additional details:

• When did you first attempt to withdraw your money, and what was the exact amount you requested to withdraw?
• Could you clarify which payment methods you have tried so far, and whether the casino provided any guidance on which methods might work best?
• Have you completed all necessary identity verification steps required by the casino for withdrawals?
• If so, did you receive confirmation that your verification was successful?

If you have any other relevant communication or additional screenshots, please forward them to petronela.k@casino.guru.

I hope we will be able to help you to resolve this issue as soon as possible.

Thank you in advance for your reply.

Best regards,

Petronela

Dear tuliocardosomirandaa,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

We regret to inform you that we must reject this particular case due to the lack of response from the player regarding our messages and questions. As a result, we are unable to proceed with any further investigation or provide potential solutions to address the issue at hand. However, we want to emphasize that the player retains the option to reopen this complaint at any time in the future should they decide to do so. We remain open and willing to assist with resolving the matter should the player choose to resume communication.