Wazamba Casino - プレイヤーの撤退は消えました。

Hello casino guru,

Casino wazamba has been refusing to pay out my winnings of €1200 for weeks.

after the amount was under open transactions for almost 2 weeks, it has disappeared from the transactions today.

the support won't / can't give me any information, I'm really at a loss and I'm afraid I've been cheated here.

I have documented all steps by screenshot and am happy to provide them.

I'm asking for your help.

Thanks.

Michael

Hallo Casino Guru,

das Casino wazamba verweigert mir seit Wochen die Auszahlung meines Gewinns von 1200€.

nachdem der Betrag jetzt Knapp 2 Wochen unter offen Transaktionen stand ist dieser heute aus den Transaktionen verschwunden.

der Support will/ kann mir keine Auskunft geben, ich bin wirklich ratlos und habe Angst hier betrogen worden zu sein.

alle Schritte habe ich per Screenshot dokumentiert und kann diese gerne zur Verfügung stellen.

ich bitte um eure Hilfe.

danke.

Michael

Hello Michi0815,

Thank you very much for submitting a complaint and I'm really sorry to hear about your issue with Wazamba Casino.

Please allow me to ask you a few more question before we would move forward.

Was this your first ever withdrawal request in the casino? Is your account already verified? Did you use any bonus to accumulate your winnings? When was the last time the casino responded since they voided your balance?

Forward the mentioned screenshots to nikolas.b@casino.guru.

Looking forward to your answer and I hope we will be able to help you out.

Regards,

Nick

Hello Nick,

I have forwarded the screenshots to the e-mail address above.

To the questions:

• This was the first withdrawal request
• The account verified
• I didn't use a bonus.
• According to the chat with the casino "everything is okay" but unfortunately nothing is happening...

greeting

Michael

Hallo Nick,

die Screenshots habe ich Dir an oben stehende E-Mail Adresse weitergeleitet.

Zu den Fragen:

• Dies war die erste Auszahlungsanfrage
• Das Konto verifiziert
• Einen Bonus habe ich nicht verwendet.
• Laut Chat mit dem Casino „ist alles okay" aber es tut sich halt leider garnichts….

Gruß

Michael

Here is the latest message from support. I'm just being stalled.

Dear Nick, I hope for your support.

Wazamba's approach is apparently designed to withhold withdrawals for as long as possible in order to tempt the customer to spit the money again.

As a customer, I am extremely disappointed with such an approach.

hier die letzte Nachricht des Supports. Ich werde nur hingehalten.

Lieber Nick ich hoffe auf Deine Unterstützung.

Dieses Vorgehen von Wazamba ist offensichtlich darauf ausgelegt, Auszahlungen so lange wie möglich zurückzuhalten um den Kunden zu verleiten erneut mit dem Geld zu speien.

Ich bin maßlos enttäuscht als Kunde über ein solches Vorgehen.

Thank you Michi0815 for all the information provided. I will now forward the complaint to my colleague Branislav who will be assisting your from now on.

Wish you best luck resolving it and I hope we will be able to help you out.

Regards,

Nick

Dear Customer and CasinoGuru,

Be informed that when the customer created the first withdrawal attempt, he used the payment method which was not used before on the website. Therefore the withdrawal was canceled and the customer was instructed to use the same payment option on February 11 via email.

Once the customer requested the withdrawal request through the correct option, it was processed and yesterday he was informed about the complete transaction.

We hope this clarified your concerns. Please, let us know if you still have any questions!

Regards,

Wazamba.com

Thank you for your reply, the transaction has been processed.

otherwise the process took weeks and probably would not have been successful without the support of Casino Guru.

@wazamba I would have hoped for an apology and a little attention for my countless emails and the time involved. Apparently they don't care about customer loyalty. Too bad.

Vielen Dank für ihre Antwort, die Transaktion wurde ausgeführt.

anders ans beschrieben hat der Vorgang Wochen gebraucht und wäre vermutlich ohne die Unterstützung von Casino Guru nicht erfolgreich gewesen.

@wazamba ich hätte mir an dieser Stelle eine Entschuldigung und eine kleine Aufmerksamkeit für meine unzähligen emails und die damit verbundene Zeit erhofft. Kundenbindung liegt ihnen offenbar nicht am Herzen. Schade.

Greetings all,

Thank you very much, Wazamba Team, for the explanation.

Dear Michi0815,

Great news! At this point, I sincerely believe it should only be a matter of time before the payment comes to you.

I will keep this complaint open until your confirmation regarding successful withdrawal.

Please let us know as soon as you receive the payment.

Dear Michi0815,

Was your issue resolved? Can you confirm you have received the payment? We are extending the timer by 7 days. Please, be aware that in case you fail to update the status of your complaint in the given time frame, we will reject it.

We are looking forward to hearing from you.

Greetings all,

Based on the player's last post, we assume that the withdrawal has been fully processed and the player received his funds. We will now mark the complaint as 'resolved' in our system.

Thank you very much, Wazamba Casino Team, for providing information and cooperation.

Best regards,

Branislav, Casino.Guru