Wazamba Casino - プレイヤーの撤退は遅れています。

Good Morning! I made 3 withdrawals at this casino and the deadline expired yesterday and so far it remains pending on the site. I contact them and they tell me to wait however I have seen several complaints about withdrawals. and I need a correct term, until because when we make a deposit and instant.

Bom dia! Fiz 3 retiradas nesse cassino e o prazo venceu ontem e ate agora continua como pendente no site. entro em contato e eles me dizem para aguardar no entanto tenho visto varias reclamações sobre retiradas. e preciso de um prazo correto, ate pq quando fazemos deposito e instantâneo.

Dear cristianojab1000,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Do I understand correctly that your payments are still pending inside the account without being processed? Could you please specify how many days ago were your withdrawals requested?

It’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account, especially if it’s your first withdrawal. That’s why we advise players to be patient and wait at least 14 days after requesting their withdrawals before they submit a complaint. Assuming that you have completed KYC verification successfully and had your withdrawals approved, I truly believe it’s only a matter of time before you’ll receive them.

Looking forward to hearing from you. Thank you in advance.

Best regards,

Petronela

Dear cristianojab1000,

We are extending the timer by 7 days. Please, be aware that in case you fail to provide the required information in the given time frame, we will reject your complaint.

Unfortunately, we’re rejecting this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with further investigation or suggest possible solutions.

The player can reopen this complaint anytime.