Wazamba Casino - プレイヤーの賞金は没収されました。

Hello kosos,

Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with Wazamba Casino. Please allow me to ask you a few more question before we would move forward.

Could you please advise if your account is already verified and if yes, since when exactly? Did the full history disappear? Isn't it possible that you did bet over the maximum allowed limit? When was the last time you spoke to the casino and what was it about? Did they explain the missing funds?

Looking forward to your answer.

Regards,

Nick

Hello, first of all I'm a man, just noting it because in the summary you refer to me as she/her.

I will answer all your questions.

1. Wazamba casino does not ask for verification, in the KYC section the message that is displaying says "currently the account does not need verification" so that's not the issue.
2. The full game history did disappear yes, apparently they deleted all of it after I tried to withdraw, so they can get away with it.
3. I did not make big bets because I was afraid I was going to lose it, betting most of the time 1€/spin or less. I did read their terms and conditions thoroughly before I start, they state that the max bet per spin must be 5€ which I never even got close to that amount per spin. That's why it took me almost one complete day playing to complete the wager too.
4. I talk with the live chat all the time since they zeroed out my balance, they never give any satisfactory answer and they can't even keep their story straight because they know I did nothing wrong and followed all their rules. Bottom line is that they say that all they had to pay was given, which is funny, because that is ZERO! Actually even way less than zero, it's -1,955.58€, the amount that they owe me.

I'm very frustrated and surprised that you have this casino so high up on your lists too.

Anyway, let me know what other details you want, I'm committed to see this through to the end!

Hello kosos,

Did you contact the casino e-mail support as well as the live chat can't provide as much information as the e-mail assistance. If you did, can you please forward the communication between you and the casino to nikolas.b@casino.guru?

Οι τύποι είναι τελείως γελοίοι για να μην πω τίποτα ΄΄άλλο.

Έστειλα email όπως προτείνατε, όχι ότι είχα και πολλές ελπίδες με αυτούς, και σας το παραθέτω παρακάτω εδώ γιατί είναι αρκετά μεγάλο:

WAZAMBA USERNAME: KOSOS

Hello, I’m writing to you because of the major scam you pulled on me.

I registered at Wazamba casino and deposited 20€ using the 100% welcome bonus plus the 200 free spins that are credited every 20 per day for 10 days.

I read your terms very carefully, as I do with every new casino I sign up for.

I managed to win €210.95 euros which was locked until the x40 wager was completed, meaning I would have to spin €8,438!!

After many hours of playing I managed to complete the wager, yes I couldn’t believe it either.

The total unlocked withdrawable balance I had in the end was €1,955.58.

I tried to make a withdrawal and saw that the daily max limit is €500, so I proceeded with the first withdrawal of the first €500.

The next day when I logged in to my account to check it and try to make the second withdrawal, I saw that my balance was zero! Plus, you also cancelled the first withdrawal as well!

Fortunately, I was proactive and took some screenshots from my balance as well as from inside the games I was playing. To my surprise, when I went into the Pragmatic game history I played ONLY 1 DAY AGO (!!!) the game history was EMPTY!!! You apparently erased the gaming history as your scam tactic, so that there would be no proof. Bad luck for you, I have the screenshots.

I’ve seen many strange things in online casinos over the years, but the deletion of in-game history, especially in Pragmatic Play games, really takes the cake! Congratulations of thinking so far ahead, best scam tactic ever!

I tried to chat with you but your live chat agents are USELESS and in no mood to serve apparently, they don’t even know how to cover your story up, each time they say different nonsense, so much that they even contradict themselves, it’s really funny to see that, completely ridiculous.

So every time I chatted with your live agents, the bottom line is that they say they paid out the amount that needed to be paid, that's hilarious, because that amount is absolute ZERO. I wonder how they can even think of saying stuff like that, surely they would have access to player history, withdrawals, etc. and mine would show empty.

Also, after my win and my first deposit attempt, you even cancelled my daily remaining free spins, 120 free spins or so. I couldn’t care less about that, but it shows what kind of scammers you are, you probably shadow-banned my account. Not as clever as the gaming history thing, but good one.

Your casino is unregulated, I learnt that after, and that’s why you pull stuff like that on people.

But guess what, sooner or later all this is going to catch up with you, people are not as stupid as you think, currently your TrustPilot score is 1.8/5, and I helped with that too.

I have all the proof with screenshots and I will submit them wherever I can.

I will make sure to spread the word about you in my gambling community and on numerous online gambling

groups I belong. And there are many serious players there, I’m nothing compared to them.

I’ve wasted so much time and effort with you and this is my final attempt.

So final line, I’m willing to give you the benefit of the doubt this one time and change my views for you and also change the first steps I already took (reviews, etc.) if you decide to be professionals and payout my winnings as you and every other legit casino is obligated to, to their players. If not, I will submit everything to everyone and wherever I can.

Please take this opportunity to fix your horrible stance and status. If you plan on replying with nonsense, robotic answers, and above all and most important with no intention of paying, PLEASE DO NOT REPLY AT ALL.

Η γελοία απάντηση που πήρα πριν λίγο ήταν η εξής, σας παραθέτω το screenshot του email που έλαβα και θα σας προωθήσω και το email όπως ζητήσατε:

Συνεχίζουν τις ασυναρτησίες τους, λένε πως ότι ήταν να πάρω το πήρα, πως γίνεται αυτό εφόσον πήρα ΜΗΔΕΝ; Αφού μηδενίσαν τον λογαριασμό!

Όπως βλέπετε, ούτε καν αναφορά δεν γίνεται σε όλα τα υπόλοιπα θέματα που τους θίγω, προφανώς γιατί γνωρίζουν πως έχω δίκιο και πως είναι 100% απατεώνες, τουλάχιστον έχουν αυτογνωσία.

Τι σκοπεύετε να κάνετε για όλο αυτό ως CasinoGuru;

Αναμένω την απάντηση σας όσο πιο σύντομα γίνεται.

Hello kosos and thank you for all the information provided. As it is still quite unclear what exactly happen with your winnings, your complaint will be now forwarded to my colleague Peter (peter.c@casino.guru) who will be assisting you from now on.

Wish you best luck resolving it.

Regards,

Nick

Hello there,

Thank you kosos for providing us with all the information. I hope we'll be able to resolve this issue together.

I would now like to ask Wazamba Casino for their help in resolving this complaint. We would like to know why were the player's winnings confiscated and what can we do to help resolve this issue.

Thank you!

Dear Kosos,

Thank you for contacting us.

We would like to kindly draw your attention to the following article from our Terms and Conditions, which you agreed to before registering:

7.15 "If you register and receive no-deposit free spins upon registration, you agree to have your winnings from this promotion capped at 80 EUR, in addition to the wagering requirement of x40 (forty) on the derived winnings."

Having said that, it was a deduction due to capped winning from the site, the 80 eur were played by you and the rest of the funds were deducted accordingly to the rule.

Kind Regards,

Wazamba Team

Do you see what a clown I'm dealing with?

Since you guys are ridiculous, I made a deposit with what I wrote, what nonsense are you talking about?

I also completed the wager, I've said it thousands of times and with PROOF here.

Casinoguru, you see what nonsense they answer and without ANY proof and no reference to what I have posted here, so many screenshots.

For the fact that they credited 80 euros and were already played, we are talking about madness.

I challenge Wazamba to post EVIDENCE for what he says.

We're talking about cheaters of the year.

Casinoguru, what do you plan to do about it?

Βλέπετε με τι κλόουν έχω να κάνω;

Αφού βρε γελοίοι έκανα κατάθεση με το που γράφτηκα, τι ασυναρτησίες λέτε;

Επίσης ολοκλήρωσα το wager, τα έχω πει χιλιάδες φορές και με ΑΠΟΔΕΙΞΕΙΣ εδώ.

Casinoguru, βλέπετε τι ανοησίες απαντάνε και χωρίς ΚΑΜΙΑ απόδειξη και καμία αναφορά σε όσα έχω αναρτήσει εδώ, τόσα screenshots.

Για το ότι πίστωσαν 80 ευρώ και παίχτηκαν κιόλας, μιλάμε για τρέλα.

Προκαλώ το Wazamba να αναρτήσει ΑΠΟΔΕΙΞΕΙΣ για τα λεγόμενα του.

Μιλάμε για τους απατεώνες της χρονιάς.

Casinoguru, τι σκοπεύετε να κάνετε για αυτό;

Dear Wazamba Casino representative, would it be possible to provide me with the player's betting history to support your claim? You can forward any evidence to my email. (peter.c@casino.guru) Thank you in advance for your cooperation!

They are not even going to answer, we are talking about first rate scammers.

Δεν πρόκειται να απαντήσουν καν, μιλάμε για απατεώνες πρώτης κλάσης.

We would like to ask the casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’ which may negatively affect its rating.

@Peter

I assume you did not receive any email from them because apparently they do not have the proof.

I'd REALLY like to know your thoughts and CasinoGuru's thoughts on this casino, since you have it so high rated.

Please provide your input.

So...???

Dear kosos, it seems there have been some changes in the casino management and the casino did not receive our messages about this complaint. I have used other channels to contact the casino and will give them additional week to respond due to this. I will keep you informed about any further developments. Thank you in advance for your patience!