Wazamba Casino - プレイヤーの賞金は没収されます。

I won 1300 euros playing Scribes of Thebes, but the amount was not credited to my account and nothing was recorded in my history.

Now they don't want to pay me my winnings.

Hatte beim Spiel Scribes of Thebes 1300 Euro gewonnen, der Betrag wurde mir aber nicht gutgeschrieben und im Verlauf ( Historie ) wurde auch nichts hinterlegt.

jetzt wollen die mir meinen Gewinn nicht zahlen.

Dear kaiarjen11,

Thank you very much for submitting this complaint. I'm sorry to hear about the problem you're experiencing. Please allow me to ask you a few questions to clarify your situation.

Am I correct in understanding that you have no evidence of the 1300€ winnings? Please note that we can only assist players who provide us with the evidence that their winnings have been unjustly confiscated. Without any videos or records from your gaming history, we are unable to contact the casino and investigate your case.

I hope we will be able to help you resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards

Veronika

Hello, no I didn't, because the casino didn't continue the process. It only happened again the next day, but my account balance was completely different, much higher.

But actually the casino should find the winnings. Because I can narrow down the time period to 1 hour.

Hallo, nein habe ich nicht, da der Verlauf vom Casino nicht weitergeführt wurde. Erst am nächsten Tag wieder,aber mein Kontostand ein ganz anderer war, nämlich viel höher.

Aber eigentlich müsste das Casino den Gewinn finden. Da ich den Zeitraum auf 1 Stunde eingrenzen kann.

I’m sorry to hear that you're experiencing this issue. However, as I mentioned in my previous reply, without any evidence of your winnings, our ability to assist you is limited.

I recommend requesting the casino to send you your gaming history in Excel format from the date you allege to have won €1300. Once you receive it, please forward it to me at veronika.f@casino.guru, and I will review the information.

Dear kaiarjen11,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.