Wazamba Casino - プレーヤーのデポジットはアカウントに入金されていません。

Virtual card (VANDLE CARD)

Apply for deposit.

May 12, 2023

On the wazamba casino side,

A payment error occurred and the payment was not reflected

There was a charge on the card side.

I also contacted the card company.

The payment has been confirmed from wazamba casino, so please tell them to cancel it.

From 12 May 2023 to today 26 May

No answer so far.

credit card used

send the transaction statement

I also sent the RRN number and ARN number that the card company contacted me.

I have been investigating for 2 weeks.

I have a credit card company payment coming soon.

For services you don't use

Only billed.

Also contact the customer

It's always a different answer, and it's easy.

As it is, it seems that only the funds will be taken and it will end.

Poor management of funds and poor customer service.

Withdrawal conditions are also very strict.

This site is extremely dangerous.

I am troubled

バーチャルカード(VANDLE CARD)

にて入金申請。

2023年5月12日

wazambaカジノ側では、

入金エラーとなり、入金が反映されず

カード側では、請求がありました。

カード会社にも連絡しましたが、

wazambaカジノから、決済確定がきてるので、そちらでキャンセル対応してもらうように話してくださいとのこと。

2023時5月12日から、本日5月26日

現在まで、回答なし。

使用したクレジットカードの

取引明細書も送り、

カード会社から連絡があったRRN番号とARN番号も送りました。

2週間も調査中で、

まもなくクレジットカード会社の支払いがあります。

使ってもないサービスに対して、

請求だけされています。

カスタマーに問い合わせも、

いつも違う回答で、のらりくらり。

このまま、資金だけとられて終わりそうです。

資金の管理も、カスタマーのサービスも最低。

出金条件も激重い。

このサイトは、非常に危険です。

困りました

Dear misato078, 

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. If your deposit has never been credited to your casino account, the only thing I would recommend is contacting your payment provider. They need to investigate, but bear in mind, that it’s a complicated process that takes approximately one month. In these cases, the casino usually has its hands tied. 

I’m sorry that we couldn’t be of much help at this time. I will leave this complaint open for a month and kindly ask you to keep us updated. Thank you very much for your understanding. 

Best regards, 

Veronika

I contacted my payment provider.

Since the casino side issues an ARN number for payment confirmation,

I have to ask the casino to cancel it.

No response from the casino.

I was in a lot of trouble.

very bad casino

決済プロバイダーに連絡しました。

カジノ側が、決済確定のARN番号を発行している為、

カジノ側にてキャンセル処理をしてもらわないといけない。

カジノ側は、回答もなく。

私は、とても困りました。

とても、最悪なカジノです

When exactly did you contact the payment provider? Could you please explain once again the issue with the ARN number?

Dear misato078,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.