Wazamba Casino - 選手の撤退は数週間遅れている。

Hello, dear Casino Guru. I am having an issue with withdrawing funds. The website states a processing window of 1-3 days for my chosen method (LTC). However, my withdrawal of €500 in three transactions (since the maximum withdrawal limit for me is €500, and the maximum number of active transactions is 3) has not been processed since February 16. I have previously withdrawn from this casino, specifically €500 right before initiating the problematic withdrawal. At that time, there was also a delay, but not as significant (the transaction took 7 business days to process). When I contact the live chat, I receive a copy-paste response saying that everything will be processed soon and thanking me for my patience. I also emailed support@wazamba.com to complain about the delay, but I have not received a response yet. I understand that transactions may take a couple of days longer than usual, but not 3 weeks when the stated timeframe is 1-3 business days.

Dear cruelspiritlol,

Thank you very much for submitting your complaint. I’m sorry to hear about your withdrawal problem.

Please allow me to ask you a few questions, so I can better understand the situation.

• Could you please advise if your account has been fully verified?
• Have you been advised why you can’t withdraw your winnings? Is it an internal casino system issue, or it’s related to your account only?
• Have you achieved your winnings with the help of a bonus?

Looking forward to hearing from you.

Best regards,

Tomas

1. The account was created a long time ago, and I don’t remember if I verified it. (However, I have already withdrawed 500 euros, and verification was not required. I am ready to verify it at any time, but in the chat, they replied that they would let me know if it is needed, and there is no such option on the website.)

2. In response to my question in the chat, I receive a copy-paste message saying that my transactions will be processed soon (I have been writing in the chat every day starting from the 4th day of the delay, and now it’s already the end of the 3rd week, but I keep getting the same response).

3. I did not use any bonuses.

PS Balance Update: 7500 Euro.

The transactions in question have been processed. My current balance is 4,500 euros, and I would like to withdraw this amount as well. Can I keep the ticket open until my entire balance is withdrawn? In case there are long delays again.

Thanks for your replies.

We'll keep the complaint open for now and if your payouts will not be processed smoothly going forward we'll intervene.

Keep me informed about any further developments.

Dear cruelspiritlol,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to close the complaint. The player confirmed he received 1500€ in winnings since filing the complaint.

The player can reopen this complaint at any time.