Wazamba Casino - 選手の退会が遅れました。

I'm trying to withdraw a thousand reais from wazamba and they always come with the same excuse that it's being processed and the payment is via pix I want a resolution and thank God I found this channel because in the complaint here they don't respond

Estou tentando sacar mil reais do wazamba e eles sempre vem com a mesma desculpa de que esta sendo processado sendo que o pagamento é via pix quero uma resolução e graças a Deus achei esse canal pois no reclame aqui eles não respondem

Dear reisdanilo33,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Do I understand correctly that your payment is still pending inside the account without being processed? Could you please specify how many days ago was your withdrawal requested?

It’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account, especially if it’s your first withdrawal. That’s why we advise players to be patient and wait at least 14 days after requesting their withdrawals before they submit a complaint. Assuming that you have completed KYC verification successfully and had your withdrawal approved, I truly believe it’s only a matter of time before you’ll receive it.

Looking forward to hearing from you. Thank you in advance.

Best regards,

Petronela

It's been 2 days since I asked for the withdrawal and I still haven't been asked to verify the document, waiting 14 days to receive a single withdrawal is a joke with the gambler

Faz 2 dias que pedi o saque e ainda não me pediram pra verificar documento, esperar 14 dias pra receber um único saque é ate brincadeira com o apostador

Hello reisdanilo33,

Have there been any developments since our last conversation, please? 

Dear reisdanilo33,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, we’re rejecting this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with further investigation or suggest possible solutions.

The player can reopen this complaint anytime.