Wazbee Casino - プレイヤーの撤退が遅れています。

More than a month and a half ago I made a withdrawal of $2900 and I still haven't received it. I sent the documents they asked me to verify that they hadn't received the transfer and they told me that the money would go directly back into my account. Now they accuse my bank of accepting the transfer when it's impossible because the account number doesn't exist and they can't do anything. I haven't received any confirmation number that the transfer was made, absolutely nothing. Simply we can't do anything when they probably have the means to do something. I'm tired of having to fight with them. And since I can read I'm not the only one in the same case. I have proof from my bank that the account where the funds were supposedly deposited does not exist and they still tell me that they are the ones who have to cancel the transfer when I have no transaction number so I can tell my bank to cancel it. They are completely laughing at me and the customer service is really bad.

Hello emthiibaudeau,

Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with Wazbee Casino. Please allow me to ask you a few more question before we would move forward.

• Could you please advise if your account is already verified and if yes, since when exactly?
• Did you accumulate your winnings with real money or did you use a bonus?
• When was the last time you spoke to the casino and what was it about?

If possible, please forward the communication between you and the casino and the bank regarding this matter to nikolas.b@casino.guru.

Looking forward to your answer.

Regards,

Nick

Hello everyone, 

Thank you for your patience and understanding. We sincerely apologize for the inconvenience caused. Unfortunately, when handling international payments and third-party payment providers, situations like this can occasionally arise, though they are rare. 

Our payment specialists reached out to the payment provider multiple times. Initially, they confirmed that the payments were processed and advised you to contact your bank if the funds hadn't arrived. However, in response to our most recent request, they have finally acknowledged that the issue was on their end. 

The funds have been refunded to us and have been credited back to your play balance.

Once again, we sincerely apologize for the inconvenience.

We hope this information is helpful!

Best regards,

Wazbee Team

Dear emthiibaudeau,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.