Welle Casino - プレイヤーの賞金は一部没収されます。

I made about ten deposits, couple hundred euros total into this place without getting any bonuses. Customer servicer then told me i had 150 freespins available.(Fair since i had made so many deposits without any bonus). I managed to win 126€, but they only paid me 50€ because the spins were considered "no-deposit". After i had done nothing but deposits into into this place. Customer servicer didnt mention anything about max cashout limit and no deposit.

Dear kdkd,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with Welle Casino.

Please allow me to ask you a few questions, so I can better understand the situation. 

• Could you please share any evidence supporting your claims, such as screenshots from your bonus history and deposit history found in your player profile?
• Could you please share with me your communication with the casino? Send emails or chat transcripts to my email at tomas@casino.guru, or post screenshots here

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Tomas

Due to the increased volume of complaints during this time of year, we kindly request your patience while awaiting our responses. We aim to publish each complaint within 48 hours of submission but reserve up to 7 days to reply to any subsequent comments. Additionally, please be aware that it might take a bit longer for your complaint to be assigned to a resolver, as we are currently managing over 900 complaints.

Your understanding is greatly appreciated. Wishing you a delightful holiday season, and we will get back to you as soon as possible.