WestCasino - プレイヤーのアカウントは閉鎖されました。

I have been playing at WESTCASINO for years and never had any problems!

For several weeks now, I haven't been able to access my account.

How can I get my money??

Ich habe seit Jahren bei WESTCASINO gespielt, und nie Probleme gehabt!

Seit mehreren Wochen komm ich nicht mehr auf meinen Account.

Wie komm ich an mein Geld??

Dear HeikePrinz,

Thank you very much for submitting your complaint. I’m really sorry to hear about your issue with West Casino. I’m afraid, I will need more information regarding your problem. Please could you elaborate? What information did you receive from the casino? I will be waiting for your reply patiently.

Best regards,

Nick

Hello Nick

No, unfortunately I haven't received any information from the casino since 23.08

I also no longer receive offers by email - without any information I can no longer access their site

Lg

Hallo Nick

Nein bekam leider keine Info vom Casino-seitdem 23.08

Bekomme ich auch keine Angebote mehr per email- komme ohne irgendwelche Informationen nicht mehr auf deren Seite

Lg

Hello Nick & HeikePrinz,

Greetings from WestCasino!

Our casino is no longer accepting players from this jurisdiction, therefore we have enforced an IP-based block that restricts access to our service from this location starting with September 2nd, 2024.

As part of this block all affected players were informed by email of the change and advised of the options available to retrieve any remaining funds.

If you are unsure how to proceed, please contact our 24/7 customer support team by email - support@westcasino.com .

All the best,

Eduard

Dear HeikePrinz,

Just to confirm, are you looking to withdraw your remaining balance from the casino? If so, could you please let me know your current real money balance?

I would recommend reaching out to the casino via the provided email address and following their instructions for processing the withdrawal. Please keep us updated on any progress.

Best regards,

Nick

Hello

How do I contact customer service?

I have no data about it, I have often looked to see if his mail came but unfortunately found nothing

Lg

Hallo

Wie komme ich denn an den Kundenservice?

Habe keinerlei Daten darüber, hab öfters gesucht ob seine Mail kam aber leider nichts gefunden

Lg

Hello Nick

Yes, of course I would like that - I would be happy to do that via my email account.

But what is a real money balance?

Hallo Nick

Ja natürlich möchte ich das haben - wäre gern bereit das über meine Email Account zu machen.

Aber was ist ein echtgeldsaldo?

Hello Nick & HeikePrinz,

Thank you for your reply!

The amount currently due to the player is EUR 270.55.

Our customer support team can be contacted by email at support@westcasino.com .

All the best,

Eduard

Hello westcasino

Unfortunately, I only get English speaking support from this

And they recommended that I answer in English and download Telegram, which I did, but I can't manage either English or Telegram - is it so complicated to transfer my money to me? The data should still be there

Lg

Hallo westcasino

Leider komm ich nur an Englisch sprechende von diesem Support-

Und man empfahl mir auf Englisch zu antworten u mir Telegramm zu laden,tat ich auch aber komm weder mit Englisch noch mit Telegramm klar- ist es so umständlich mir meinen Betrag zu überweise? Die Daten müssten doch noch vorhanden sein

Lg

Hello Nick & HeikePrinz,

Thank you for your reply!

The reply provided by our support team also has a courtesy translation in German. You can review it an choose which option suits you best.

All the best,

Eduard

Hello HeikePrinz,

Have you reached out to them regarding the withdrawal of your remaining funds? If so, is there any update on the matter?

I look forward to your response.

Best regards,

Nick

Hello Nick

Yes, of course I got that but for the answer with Telegram I can continue playing

And in English what I can not translate

Hallo Nick

Ja klar das habe ich bekomme aber zur Antwort mit Telegramm kann ich weiterspielen

Und auf englisch was ich nicht pberseztz bekomm

Hello Nick

I can't get any further, I get info emails from westcasino but I still haven't received a response to my withdrawal request

What else can I do to get my money???

Hallo Nick

Ich komm nicht weiter , bekomme zwar Info mails von westcasino aber auf meine Anfrage zur Auszahlung hab ich noch immer keine antwort

Was kann ich noch tun um mein Geld zu bekommen???

Hello Nick & HeikePrinz,

Please check the email that our team has sent and follow the steps provided, based on your preference.

All the best,

Eduard

Hello HeikePrinz,

Please follow the casino's instruction from the e-mail to retrieve your remaining funds.

Keep us updated or let us know in case of any further issues.

Looking forward to hearing from you.

Regards,

Nick

HLlo Nick

I did that but nothing else happened

Was Yesterday

Maybe it just takes forever

Lg

HLlo Nick

Das habe ich gemacht aber noch nix weiteres passiert

War gestern

Vlt dauert es einfach ewig

Lg

Hello Nick & HeikePrinz,

Can you please clarify?

From what I see you haven't responded to any of the emails sent to you by our team.

All the best,

Eduard

Send me an email that says something other than creating an account - because I also sent the account details of the new casino and new email address

Schicken Sie mir eine Email die was aussagt außer Konto erstellen - denn auch die Accountdaten von dem neuen Casino sowie neue Email Adresse hab ich gesendet

What is this actually, is it a waste of time, dear West Casino?

Because actually my account details are known, because I always paid through it!!!

Was wird das eigentlich,ist das zeit schinden liebes westcasino?

Denn eigtl sind auch meine kontodaten bekannt,denn hab Immer darüber eingezahlt!!!

And now Telegram again???

Und jetz wieder Telegramm???

And sent another email

Und wieder eine Mail geschickt

Hello Nick & HeikePrinz,

From what I see you received the emails that explained what the options are.

Please follow the steps there and once you are done simply inform our support team to transfer your balance.

All the best,

Eduard

woooohooo

Hello Nick

Today I received my credit from Westcasino at "betmaximus" in my account!

Thank you very much for the help because without CASINO GURU I would not have got it

Greetings from Saarland

Juhuu

Hallo Nick

Habe heute mein Guthaben von Westcasino bei "betmaximus" auf meinen Account bekommen!

Vielen Dank für die Hilfe denn ohne CASINO GURU hätte ich es nicht bekommen

Liebe Grüße aus dem Saarland

Dear HeikePrinz, 

I’m really pleased to hear that your issue has been resolved. I'll go ahead and mark your complaint as 'resolved' in our system. Thank you for confirming the outcome. If you ever face any challenges with this or any other casino in the future, please don’t hesitate to reach out to our Complaint Resolution Center. We’re always here for you. 

As you know, our services are completely free, and we don’t accept any gratuities. But if you could spare a moment to share your experience with our services on Trustpilot, it would mean a lot to me. Here’s the link: https://www.trustpilot.com/evaluate/casino.guru. Your honest review and any suggestions for how we can improve would be incredibly valuable, not just for us, but also for others who might need help with online casino-related issues. 

Thank you so much for your time. 

Best regards, 

Casino.Guru