Westpoint Casino - 選手の退場が遅れる。

Hello Klaus91,

Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with Westpoint Casino. Please allow me to ask you a few more question before we would move forward.

Could you please advise if your account is already verified and is yes, since when exactly? Did you accumulate your winnings with real money or did you use a bonus? When was the last time you spoke to the casino and what was it about?

Please note that we recommend to wait at least 14 days for your verification/withdrawal to be processed specially if it’s your first ever request.

Looking forward to your answer.

Regards,

Nick

Hi Nick,

The money was actually transferred. It just made me feel insecure that no emails were answered. All good, thanks for your quick response.

Warm greetings

Klaus

Hi Nick,

Das Geld wurde tatsächlich überwiesen. Mich hat es einfach nur verunsichert, dass auf keine E Mail geantwortet wird. Alles gut, danke für die schnelle Rückmeldung von dir.

Liebe Grüße

Klaus

Thank you Klaus91 for letting us know that the issue has been resolved. Please do not hesitate to contact us if you will come across any other trouble again in the future, we will gladly try to help you out.

Regards,

Nick